Manager on Duty (NE)

Additional Information

Job Number26063310

Job CategoryRooms \& Guest Services Operations

LocationThe Bodrum EDITION, Dirmil Mahallesi, Balyek Caddesi No 5A, Bodrum, Türkiye, Türkiye, 48400

ScheduleFull Time

Located Remotely?N

Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Documents and works to resolve any guest concerns or property incidents. Manages the flow of questions and directs guests within the lobby. Handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 year’s experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Verifies that associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Observes service behaviors of associates and provides feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Conducts disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPS)

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. EDITION Hotels, butik otel işletmecisi Ian Schrager'ın vizyoner dehasını, konaklama dünyasında tamamen yeni bir deneyim yaratmak amacıyla birinci sınıf lüks bir otelin hizmet sunumuyla Marriott International'ın küresel erişimini birleştiriyor. EDITION; parlatılmış karakteri, bireyselci mükemmeliyetçiliği ve karizmatik ve çekici konforu ile her iki dünyanın en iyi özelliklerini hassas bir denge içinde sunuyor. Marka; kaliteyi, orijinalliği, tasarımı ve hizmet mükemmelliğini anlayan ve bunları limitsiz isteyen, alışılmışın sınırlarını aşan, istisnai bir bakış açısı ve his sergileyen bir hizmet bekleyen sofistike ve bilgili tüketicileri hedefliyor.

Ancak bu büyülü deneyimi yaratmak için size ihtiyacımız var. İlham veren, meydan okuyan ve işe geldiklerinde gurur duymalarını sağlayan bir çalışma yeri arayan dışa dönük, harika insanlar arıyoruz .Hizmetin bir kullanma kılavuzuna göre değil, yürekten sağlandığı bir yer için. Misafirlerimizden her birini her zaman memnun eden ve büyüleyen, hiç bitmeyen teatral bir performans sunan bir yer için.

Sizi bugün bize katılmaya davet ediyoruz. EDITION'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel ekibin üyesi olun ve hayallerinize ulaşmayı başarın.