Logistics & Product Support Specialist

Purpose of the Role:

To provide administrative, logistics, and product support across Equilume's Operations and Product Development functions. The Logistics & Product Support Specialist will assist with inventory coordination, shipment booking, tracking, supplier and warehouse communication, product testing administration, and customer support processes. The role will help ensure smooth day-to-day operations, maintain accurate product and logistics documentation, support project timelines, and facilitate effective communication between global teams, suppliers, and markets.

Key Responsibilities:

Logistics and customer support

• Logistics team in day-to-day tasks.

• Customer and product support

• Inventory reports

-Product tracking – warehouse management

• Assist in data entry, document management, and reporting

• Coordinate international logistics.

• Help maintain internal systems (e.g. inventory, vendor tracking, product performance)

• Follow up on the status of unresolved issues with the product development team.

Product Support

• Assist in maintaining product development timelines and trackers

• Support product testing coordination, documentation, and result tracking

• Assist with gathering and organizing customer or market feedback

• Help compile product specs, technical files, and user manuals

• General Admin & Cross-Team Collaboration

• Prepare presentation materials, internal memos, or meeting notes

• Maintain shared folders, project boards, and internal communication tools

• Support internal coordination between ops, dev, sales and marketing teams

Key Skills & Competencies:

• Strong organizational and time management skills

• Excellent written and verbal communication

• Basic understanding of operations workflows and/or product development lifecycles will be advantageous.

• Proficiency in MS Office and Google Workspace (Docs, Sheets)

• Attention to detail, especially in reporting and documentation

-Strong logical and analytical thinking skills, with the ability to break down problems and propose practical solutions

• Ability to multitask and handle shifting priorities

• Willingness to learn and take initiative

Qualifications & Experience:

• at least 2 years of administrative, operational, or product support experience

• Exposure to a product development- or operations-oriented environment is a plus

• Familiarity with tools like Trello, Monday.com, PM tools, Cad and Illustrator is an advantage

• Familiarity with systems like Shopify, WooCommerce, WordPress is an advantage

Growth Opportunities:

This is a great entry-level role for candidates who want to build a career in:

• Operations management.

• Product development/Product manager role.

• Project management.

• Global supply chain, R&D, or business support functions.

• Gain exposure to global operations by working with cross-functional teams across regions.

• Gain hands-on experience in international business by collaborating closely with vendors in the Asia market, enhancing your cross-cultural communication and coordination skills.

• Develop a deep understanding of supply chain and product workflows in a multi-market environment.

Benefits:

• Company events
• Company pension
• On-site parking
• Work from home

Application question(s):

• How would you rate your Excel skills (Beginner / Intermediate / Advanced )
• Do you have a degree in business, operations, or a related field?

(Yes / No / Other – please specify)

• How would you rate your Google Sheets skills (Beginner / Intermediate / Advanced )

Work Location: Hybrid remote in Naas, CO. Kildare