LOGISTICS & OPERATIONS MANAGER

Company: Clotivia

Location: Doha, Qatar (on-site)

Employment Type: Full-time

Salary: Competitive, based on experience

ABOUT CLOTIVIA

Clotivia is a growing ecommerce brand serving customers across Qatar through our online store and physical shop locations. Speed and accuracy of delivery are at the heart of our customer promise, and we are hiring an experienced operator to own that promise end to end.

ABOUT THE ROLE

We are looking for a seasoned Logistics & Operations Manager to take full ownership of our operation: from purchase orders and inbound receiving, through warehousing and stock control, to pick/pack/ship, last-mile delivery, and stock movements between our warehouse and physical shops. You will be the single point of accountability for getting every order to the customer on time, and for keeping stock at the right levels in the right locations at all times.

KEY RESPONSIBILITIES

Order Fulfillment & Shipping

Own the full pick, pack, and ship process for all ecommerce orders, from order receipt to customer delivery

Manage daily dispatch schedules and ensure every order ships on time

Run last-mile delivery through our fleet and courier/3PL partners

Handle shipping exceptions: failed deliveries, returns, exchanges, and delivery escalations

Inventory & Stock Control

Own stock levels across all locations: warehouse and physical shops

Maintain accurate location-level inventory (stock per location, bin/shelf per SKU)

Monitor and act on excess stock, slow movers, and stock-outs; set and maintain reorder points

Run regular cycle counts and full stock takes; investigate and resolve discrepancies

Keep inventory fully synced and accurate between the warehouse, the shops, and Shopify

Warehouse Operations

Run day-to-day warehouse operations: receiving, put-away, scanning, picking, packing, and dispatch

Manage all inbound and outbound flows with barcode scanning and system accuracy at every step

Keep the warehouse organized, safe, and efficient; continuously improve layout and processes

Supervise, train, and schedule warehouse and fulfillment staff

STOs, POs & Shop Logistics

Create and manage Stock Transfer Orders (STOs) between the warehouse and physical shop locations, inbound and outbound

Manage Purchase Orders (POs): raising, tracking, receiving, and reconciling against deliveries

Replenish each physical shop on time and to plan

Coordinate with shop teams on transfers, returns to warehouse, and shop-level stock accuracy

Fleet & Delivery Performance

Manage fleet performance: routing, vehicle utilization, delivery cost, and driver productivity

Track and improve delivery KPIs: on-time delivery, first-attempt success rate, cost per delivery

Manage courier/3PL relationships, rates, and SLAs

Reporting & Operations Performance

Own operational KPIs: order accuracy, dispatch time, on-time delivery, inventory accuracy, shrinkage, return rate, and cost per order

Build and maintain Excel reports and dashboards for stock, orders, transfers, and overall operations performance

Report weekly to management with clear numbers and action plans

REQUIREMENTS

5+ years in logistics, warehouse, or ecommerce operations, including 2+ years in a managerial role

Proven experience running end-to-end ecommerce fulfillment: pick, pack, ship, and last-mile delivery

Hands-on experience with STOs, POs, inbound/outbound processing, and barcode scanning workflows

Advanced Excel skills: VLOOKUP/XLOOKUP, pivot tables, and building operational reports (skills will be tested)

Strong working knowledge of ecommerce platforms, especially Shopify: orders, inventory, multi-location, and fulfillment

Experience managing multi-location inventory (warehouse plus retail shops)

Experience managing drivers/fleet and courier or 3PL partners

Strong leadership: able to run a team, set targets, and hold people accountable

Organized, detail-obsessed, and comfortable in a fast-paced, hands-on environment

Fluent English; Arabic is a plus

Based in Qatar or ready to relocate; valid Qatar driving license is a plus

NICE TO HAVE

Experience with a WMS or inventory management system

Background in fashion/apparel or retail ecommerce

Experience building processes and SOPs from scratch

WHAT WE OFFER

Competitive salary based on experience

Full ownership of the operation, reporting directly to management

The opportunity to build and shape the logistics backbone of a fast-growing ecommerce brand

HOW TO APPLY

Send your CV to [your email/application link] with the subject line "Logistics & Operations Manager - [Your Name]". In your message, briefly describe the largest operation you have run: orders per day, number of SKUs, locations, and team size.

Pay: QAR3,000.00 - QAR4,000.00 per month

Work Location: In person