Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and internal systems
- Coordinate with internal departments (operations, documentation, customs) to ensure timely shipment updates
- Track and monitor shipments, providing proactive status updates to clients
- Handle complaints and resolve issues efficiently and professionally
- Maintain accurate records of customer interactions and transactions
- Assist in preparing shipping documents and liaising with carriers and agents
- Support the sales and operations teams with customer-related tasks
- Ensure compliance with company policies and international shipping regulations
Skills required:
- 1 - 2 years experience in freight forwarding industry.
- Strong communication and interpersonal skills
- MS Office and logistics software.
- Ability to multitask and ability to prioritize work
- Detail-oriented with strong organizational skills
- Knowledge of Incoterms, customs procedures, and international shipping is a plus
- Fluency in English; additional languages are an advantage
Job Type: Full-time
Pay: From AED3,000.00 per month
Application Question(s):
- Do you have experience working in freight forwarding company?
- How many years of experience do you have as logistics coordinator
Work Location: In person
Arabic
Chinese
French
Russian
Spanish