Key Accounts Merchandising Support

About Us

Giftcraft 2025 Inc. (www.giftcraft.com) is a newly revitalized consumer lifestyle company, building upon the legacy of Giftcraft’s decades-long reputation in the North American market. Now operating under new ownership, Giftcraft 2025 Inc. is entering an exciting new chapter—one that blends heritage with transformation.

Our mission is not only to continue delivering award-winning giftware, home décor, wellness, fashion, and seasonal products—but also to rebirth the Giftcraft brand with renewed energy, innovation, and purpose. This new beginning represents a bold opportunity to reshape the company’s future while honoring its past.

We are seeking passionate, driven individuals who are eager to build something extraordinary from the ground up—together. If you are excited by the idea of helping lead a turnaround story and being part of a growing, purpose-led organization, we invite you to join us on the journey to build the new Giftcraft.

Role Overview

The Key Account Merchandising Support role is to provide tactical support backing strategic sales, sourcing, costing, and product development initiatives; specifically with our Key Accounts Team.

This role is responsible for managing a variety of internal projects that support the Key Account Business Objectives – coordinating with the Key Account Merchandising and sales teams, customers (when required), overseas vendors, designers, and other internal stakeholders. This includes managing information across cost sheets, spec sheets, quotes, samples, coordinating information to our procurement and NSO teams, and providing analytical support to the Key Accounts Team.

Key Responsibilities

• Work with senior members of the Key Accounts and sales teams to define the scope, requirements and strategy for each project (customer/order)
• Interact closely with internal partners in sales, merchandising, procurement, logistics and product compliance, performing daily/routine tasks to support the Key Account Team
• Communicate and maintain productive relationships with overseas vendors on a daily basis
• Request quote sheets from vendors and ensure they are completed and accurate
• Review for accuracy and compliance with each customer's standards, labelling, and packaging to ensure accurate costs; pass quotes and detailed information to Procurement to set up and order
• Follow up on sourcing, costing, samples, customer spreadsheets, uploading information to customer portals, and detailed organization of various key account projects/orders/information
• Develop Giftcraft/Customer pricing spreads, including Domestic/FOB pricing and required customer markdowns and allowances, for review by the Senior Key Account Team
• Compile and review customer vendor guides for special requirements, requests, packaging, discounts/markdowns, and compliance — communicating impacts to other departments as necessary
• Update internal line lists for sales and procurement as required
• Follow up on commits/orders/POs, including special requirements (labels, packaging, retail ticketing) for each order
• Liaise with the NSO team to confirm final POs match original commits (dates, quantities, etc.) and keep the Senior Key Account team informed of unexpected issues or delays
• Coordinate sending/receipt, review, and approval of samples between vendors and the Senior Key Account Team
• Prepare reports, summaries, and analysis as requested
• Other duties and special projects as required by management

Required Qualifications

• Minimum 3-5 Years of work experience in wholesale/retail industry, supporting sales of Consumer goods (Hard and/or Soft)
• Post-secondary education related to Business is a plus
• Experience dealing with overseas vendors
• Strong oral and written communication skills (specifically with vendors/suppliers)
• Proven ability to work effectively under pressure in a fast paced environment
• Tech savvy; strong knowledge of Excel, Word, Outlook, PowerPoint and other related systems.
• Comfortable with learning new systems and generating operations reports and analytics
• Excellent interpersonal, organizational skills, detail oriented (specifically with technical specs –
• numeric, writing, data, etc.)
• Effective time management and multi-tasking skills with the ability to excel in fast-paced environment with a strong sense of urgency
• Able to work well with a team as well as independently

Benefits

• Company events
• Extended health care
• Dental care
• Vision care
• Employee assistance program
• On-site parking
• Paid time off
• Tuition reimbursement

Join Us

If you are motivated by innovation, purpose and the opportunity to make a real impact, we would love to hear from you. Submit your application today, and take the next step in your professional journey with Giftcraft 2025 Inc.