Hardware Support Engineer

Key Responsibilities

Installation \& Configuration

• Install, configure, and commission card printers at agreed locations and Perso Bureau
• Integrate printers with systems including drivers, software, and network settings.
• Conduct functional testing and ensure full operational readiness before handover.

Preventive \& Corrective Maintenance

• Perform scheduled preventive maintenance, cleaning, and calibration of printers.
• Diagnose and resolve hardware and mechanical issues including:

o Thermal print head

o Ribbon drive system

o Card feeding and transport mechanism

o Flipper unit (duplex printing)

o Encoder modules (Magnetic, Contact, Contactless)

o Sensors, rollers, and mechanical assemblies

• Replace defective parts and consumables as required.

Troubleshooting \& Technical Support

• Resolve issues related to print quality, card jams, ribbon errors, and encoding failures.
• Troubleshoot USB, LAN, and network connectivity issues.
• Install and configure printer drivers, firmware, and supporting software.
• Perform root cause analysis and implement corrective and preventive actions.

Documentation \& Reporting

• Maintain accurate service reports, maintenance logs, and technical documentation.
• Record all faults, resolutions, and spare parts usage.
• Submit timely service reports to management.

Customer Support \& Training

• Provide on-site technical support to end users.
• Train on proper printer operation, routine maintenance, and best practices.
• Ensure high levels of satisfaction through professional service delivery.

Vendor \& Warranty Coordination

• Coordinate with OEMs and suppliers for warranty claims and spare parts replacement.
• Follow up on escalations to ensure timely resolution of technical issues.

Work Location: In person