Key Account Manager - SME

About the Role

To generate, grow and maintain revenue from a portfolio of accounts in accordance with agreed targets and to maximize Zain's profitability.

What We Need From You* Generate new revenues for Zain and gain penetration into new clients business. * Grow existing revenues for Zain and gain penetration into existing clients business. * Achieve individual and team monthly sales targets. * Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk. * Plan and design profitable solutions to potential/existing clients by understanding their requirements in terms of business needs, priorities, etc. * Provide proper feasibility study/analysis, documentation, etc. of all proposals. * Participate in achieving department's scorecard goals including client satisfaction, revenue and performance metrics. * Prepare required department reports and documentation including Monthly Account Management Reports, Relationship Plans, Client Day Account Review Plans, Executive Briefing Documents, Visit Summaries, etc. * Manage client-facing account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables. * Research and understand the client's business needs and challenges. * Maintain high-level of customer loyalty and builds trust and integrity. * Manage funnels, forecast, and seize sales opportunities. * Identify upsell, cross-sell, renewal opportunities and customer representative regularly. * Maintain accurate managed customer records, keeping track of any contract updates and renewals * Collaborate with Presales/ Technical Team to identify and grow opportunities. * Maintain assigned internal \& external KPI's. * Perform all other related duties as assigned.

Experience and Qualification* Minimum 3+ of experience in enterprise sales and key accounts management. * Telecom experience is a plus. * Bachelor's degree in Sales, Marketing or any relevant field of study.

Skills and Knowledge* Understanding of product line's technical offering and synergies between other product lines * Demonstrate ability in problem solving, crafting a win-win solution (collect data, establish facts, and draw valid conclusions in a timely basis) and negotiation with special emphasis on closing the sale * Proven success in developing new business and generating sales leads by managing a territory and selling activities * Deep knowledge of markets where customers operate * Strong professional relationships with customers at all levels * Effective in pipeline and opportunity management process * Strong leadership and coaching skills * Excellent communicator * Expert in bidding, with a proven bidding track record * Proven record of successful negotiations