IT Technology Student

DEFINITION:

Under the direction of the Information System Manager (or designate), this role provides general IT support to assist with entry-level tasks and gain exposure to municipal IT systems. This is a learning-focused opportunity ideal for students in IT or related studies.

EXAMPLES OF WORK PERFORMED:

• Assist with the setup, deployment, and configuration of desktop computers, laptops, mobile devices, and peripherals;
• Support basic user onboarding tasks including account setup, device preparation, and system access;
• Perform routine software installations, updates, and patching activities;
• Organize, update, and maintain IT inventory records and documentation;
• Assist with monitoring and documenting low-priority service requests and support tickets;
• Provide basic troubleshooting support for hardware, software, and peripheral devices under supervision;
• Assist with cable management, workstation moves, and equipment organization;
• Shadow IT staff to gain exposure to systems, networks, cybersecurity practices, and municipal IT operations;
• Maintain a clean and organized work environment and follow all IT policies and procedures;
• Support IT department with ongoing projects;
• Other related duties, as required.

MINIMUM TRAINING AND EXPERIENCE:

• Completion of at least one (1) year of post-secondary education in Information Technology, Computer Science, or a related field, with continued studies planned for September;
• Basic knowledge of Microsoft Windows operating systems and Microsoft 365 applications;
• Ability to learn new technologies and follow technical instructions;
• Ability to work independently and to accomplish assigned tasks;
• Ability to communicate effectively and deal courteously with staff;
• Strong organizational and time management skills;
• Physical ability to perform light lifting and equipment handling;
• Valid Class 5 B.C. Driver's Licence is considered an asset.

The above statement is a general description of the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

The City of Terrace is committed to fostering an inclusive, respectful, and equitable workplace that reflects the diversity of the community we serve. We encourage applications from all qualified individuals.