IT Administrator

IT Administrator

We are looking for a reliable and proactive IT Administrator to manage and support all technology operations within the company. This role will serve as the primary point of contact for all IT-related matters, including hardware, software, network infrastructure, cybersecurity, and user support.

The ideal candidate is a hands-on problem solver who can independently manage a small-to-medium business IT environment and ensure smooth day-to-day operations.

Key Responsibilities

* Provide technical support for employees and troubleshoot hardware/software issues

* Install, configure, and maintain computers, printers, and mobile devices

* Manage Microsoft 365 environment including email, Teams, SharePoint, and user accounts

* Create, modify, and deactivate user accounts and access permissions

* Maintain and monitor company network, Wi-Fi, VPN, routers, and switches

* Perform regular data backups and verify recovery procedures

* Ensure cybersecurity best practices including antivirus protection, MFA, and password policies

* Coordinate with external IT vendors, internet providers, and software partners

* Maintain inventory of IT equipment, licenses, and warranties

* Document IT procedures, configurations, and troubleshooting guides

* Support onboarding and offboarding processes for employees

* Train staff on internal systems and productivity tools

Required Skills \& Qualifications

* Strong knowledge of Windows 10/11 and Microsoft 365

* Experience with networking concepts such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi

* Familiarity with cybersecurity best practices and backup solutions

* Experience troubleshooting hardware and software issues

* Basic understanding of ERP systems and user management

* Knowledge of domain and DNS management (SPF, DKIM, DMARC, SSL) is a plus

* Ability to work independently and manage multiple priorities

* Strong communication and problem-solving skills

Preferred Experience

* Previous experience in a small or medium-sized business environment

* Experience supporting 20+ users

* Familiarity with cloud platforms and remote support tools

Performance Expectations

* Fast response time to IT support requests

* Maintain stable and secure IT operations

* Ensure successful daily backups and high system uptime

* Provide after-hours support for critical business issues when needed

Work Location: In person