Working Hour : 8.30am - 6.00pm
Working Day : Monday - Friday
Located in Simpang Ampat, Pulau Pinang
Key Responsibilities:
- Serve as the main point of contact for customers regarding enquiries, orders, and follow-up matters.
- Coordinate with internal departments (Sales, Production, Purchasing, Warehouse, and Logistics) to ensure smooth order processing and timely delivery.
- Prepare quotations, sales orders, delivery schedules, and related sales documents.
- Process and monitor customer orders from order receipt until delivery completion.
- Follow up with customers on order status, delivery arrangements, and any issues that may arise.
- Maintain and update customer records, sales data, and documentation accurately.
- Provide administrative support to the Sales team, including preparing reports and presentations when required.
- Handle customer complaints professionally and coordinate with relevant departments to resolve issues promptly.
- Support sales activities by identifying opportunities for repeat business and maintaining good customer relationships.
- Coordinate with suppliers and logistics providers when necessary.
- Prepare weekly or monthly sales and customer service reports.
- Perform other ad-hoc duties assigned by the supervisor or management.
Requirements:
- Serious applicants only
- Diploma or Degree in Business Administration, Management, or a related field.
- Minimum 1–2 years of administrative or coordination experience (preferred).
- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Good organizational, communication, and time management skills.
- Able to multitask and work independently in a fast-paced environment.
Job Types: Full-time, Permanent
Pay: RM2,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Application Question(s):
- Are you a proactive person who takes responsibility and gets things done?
- Are you comfortable being firm and persistent when following up with customers or other departments?
- Can you commit to completing your assigned tasks even when the workload is high?
- Are you willing to work overtime when required to ensure pending work is completed?
- Can you work effectively under pressure and meet tight deadlines?
- Are you comfortable handling multiple tasks with minimal supervision?
Work Location: In person
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