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Within Worldwide Sales \& Operations Support, the Pacific Operations team is responsible for flawlessly executing Apple’s supply chain in the Pacific region to fulfil millions of customer orders from Greater China, North East Asia, South Asia and Australia-New Zealand while making sure that the right Apple products reach our customers at the right place and at the right time.
If you're looking for a fast paced and exciting opportunity, join us as Importation Operations Specialist!
Description
In this role, your responsibilities include:
Manage daily and peak-event bulk freight (Air, Ocean and Trucking) importation operations with third-party vendors, covering importation approvals, troubleshooting, PR/PO management, billing, and vendor performance.
Serve as subject-matter expert for bulk freight importation process and compliance in Indonesia (Preferential Tariff, TPP, PI, PSI) and Vietnam (VNTA, Cultural licenses).
Drive contractual and commercial alignment for third-party vendors, in partnership with the Procurement team.
Coordinate, maintain, and troubleshoot regulatory documentation and system access for external vendors - including certificates, test reports, product and technical specs, and Power of Attorney (POA) - in partnership with internal Apple stakeholders.
Drive importation requirements during New Product Introduction (NPI) cycles - identifying process needs and aligning stakeholders on risks and impacts.
Collaborate with cross-functional teams to support authority inquiries, audits, and operational reporting.
Support projects as a subject matter expert by translating business requirements into system setup, as well as proposing system/process enhancements to improve supply chain efficiency or customer experience. This includes playing a key role in User Acceptance Testing (UAT) and advising on these projects.
Champion a growth mindset by actively applying AI/ML, generative AI, and intelligent automation to importation workflows.
Preferred Qualifications
Knowledge in other South-East Asian importation markets advantageous.
Eager to learn and be able to work independently, manage multiple priorities and thrive in a fast-paced environment.
Minimum Qualifications
Minimum 3 years of experience in supply chain, logistics, or trade compliance.
Import operations experience in Indonesia and/or Vietnam.
Strong vendor and stakeholder management skills with the ability to stitch across multiple teams.
Basic knowledge of SAP or equivalent systems, and experience in data analysis tools (e.g., Tableau, Python, SQL, etc.) preferred.
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