Iberia - Client Engagement Coordinator V.I.E

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

YOUR MISSION:

As a Client Engagement Coordinator V.I.E in Iberia, you will support the Client Engagement Team for Spain and Portugal. The role focuses on clienteling support, gifting coordination, and email marketing campaigns for retail in Spain and Portugal. This position is designed to help you grow and develop skills in client experience and CRM.

HOW WILL YOU MAKE AN IMPACT?

1. Clienteling support

• Support boutiques in Spain and Portugal with client engagement activities: opportunity lists, data enhancement and occasions management.
• Management of Tools incidents.
• Prepare all the client information and insights to support the retail network.

2. Gifting support

• Ensure consistency of Gifting policy across boutiques.
• Support the coordination of client gifting orders, tracking and flows.
• Coordinate with the external warehouse for the gifting strategy.

3. E-mail marketing support

• Act as email campaigns key contact for Iberia market in relation with the European Region Team.
• Support the local adaptation and execution of European e-mail marketing campaigns
• Assist and manage the specific needs of the market.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we are free spirits, exploring a world of possibilities. The diversity of our skills, talents, and backgrounds is what makes us unique. Each individual is recognized and empowered, supported and rewarded. We value your independent spirit and encourage you to create your own path on an exciting journey with global opportunities. You will never stop learning at Cartier, a unique and special place to work and progress.

You will have a great opportunity to be an essential contributor in a dynamic team, working for the success of a first-class Luxury Maison under strong business acceleration and transformation. This role is ideal for a highly analytical and proactive individual with a strong focus on figures, eager to contribute to commercial strategy and operational excellence within a dynamic environment. To be successful in this role, we expect the following:

• Education: Bachelor’s or Master’s degree in Business, Marketing or similar.
• Professional Experience: Prior experiences in CRM and/Client Engagement, ideally within the Luxury Retail industry.
• Competencies:
• Interest in luxury and client experience
• Organized and detail-oriented.
• Strong business acumen and solid analytical capabilities.
• Comfortable working with data and Excel, Salesforce is a plus.
• Possesses the ability to work autonomously and with meticulous attention to detail.
• Upholds the highest standards of integrity.
• Fluent in English and Spanish (Portuguese is a plus).

HOW DO WE KEEP YOU SMILING?

• Ability to join and interact with a passionate, motivated and creative team that shares the same passion and energy for our dynamic Maison.
• A plethora of learning and growth opportunities within Cartier to help you develop and deep dive into the Luxury Retail environment.

YOUR JOURNEY WITH US

Firstly, you will have to complete a 15-minute online video interview for us to assess your understanding of the position and motivations.

• Subsequently, you will be meeting with the HR team to delve deeper and assess your fit for this role.
• Finally, you will be able to meet with the local Hiring Team (Local HR and Hiring Manager).

WHAT WE OFFER YOU

We offer exciting opportunities to grow professionally and personally in a supportive and international environment. The industry is transforming, and it is an exciting time to join the Maison and to be at the forefront of this industry-wide transformation.

As a V.I.E in our subsidiary, you will benefit from:

• 12-month contract, potentially renewable for an additional 12-month.
• Monthly allowance not subject to taxes.
• Travel costs linked to the move.
• Health insurance.

ELIGIBILITY TO THE VIE PROGRAM

Important: Kindly note that the V.I.E Program requires strict eligibility criteria, you can access further information on this destination and check your eligibility through this page: https://mon-vie-via.businessfrance.fr/en/countries

The V.I.E Program is run under the authority of the French Ministry for Economy and Finance and that of the Ministry of Foreign Trade, all details can be found on the Civiweb website: https://mon-vie-via.businessfrance.fr/informations-pratiques-sur-le-volontariat-international