Hotel Reservations Manager

To manage the daily operations and efficient running of the Reservations Department.

• Provide direction and leadership to Reservations team, assisting them to achieve their potential and achieve overall departmental objectives.
• To drive the team to achieve goals (Revenue and Quality targets, i.e. Up selling, GSM, Test calls, etc.) and develop new ideas to improve processes
• To demonstrate an in depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc.
• To ensure all administrative procedures are completed accurately and in accordance with the departmental and Hotel guidelines
• To ensure Guests’ profiles are updated and merged regularly according to the Company SOP’s
• To ensure accurate, up to date contract information, rate agreements, data input into Opera Reservation System, for both existing and new clients

Pay: BD400.000 - BD500.000 per month

Experience:

• Hotel Reservations Manager : 2 years (Required)
• OPERA PMS: 3 years (Required)

Work Location: In person