Position Summary
The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, operational efficiency, employee engagement, and financial performance. The role supports the General Manager in achieving the hotel's strategic objectives while maintaining Sofitel's luxury brand standards.
Key Responsibilities
Operational Management
- Oversee daily hotel operations including Rooms Division, Housekeeping, Food \& Beverage, Engineering, Security, Spa, and Guest Services.
- Ensure all departments operate efficiently and in accordance with brand standards.
- Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
- Ensure compliance with hotel policies, SOPs, health, safety, and regulatory requirements.
Guest Experience
- Champion a culture of luxury service excellence.
- Monitor guest satisfaction scores, reviews, and feedback.
- Resolve escalated guest concerns and service recovery situations.
- Drive initiatives to enhance guest loyalty and brand reputation.
Financial Performance
- Support preparation and management of annual budgets and forecasts.
- Monitor departmental expenses and productivity.
- Drive revenue growth and profitability through operational efficiencies and commercial initiatives.
- Review daily, weekly, and monthly performance reports.
People Leadership
- Lead, coach, and develop department heads and managers.
- Foster a positive and engaged workplace culture.
- Support talent development, succession planning, and performance management.
- Ensure compliance with employment laws and company policies.
Strategic \& Commercial Focus
- Assist the General Manager in implementing business strategies.
- Monitor market trends, competitor activities, and guest preferences.
- Collaborate with Sales \& Marketing to maximize occupancy, revenue, and market share.
- Participate in owner meetings and corporate reporting when required.
Qualifications \& Experience
- Degree or Diploma in Hospitality Management, Hotel Management, or related field.
- Minimum 8–10 years of hotel operations experience, with at least 3–5 years in a senior management role.
- Experience in a luxury or international hotel brand preferred.
- Strong leadership, financial, and operational management skills.
- Excellent communication and guest relations abilities.
- Proficiency in hotel management systems and Microsoft Office applications.
Benefits:
- Additional leave
- Cell phone reimbursement
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Work Location: In person
Arabic
Chinese
French
Russian
Spanish