FRONT OFFICE MANAGER

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

Job Description:

• Manage the overall operations of the Front Office Department.
• Develop and implement Front Office policies and SOPs.
• Ensure efficient coordination between Front Office and other departments.
• Ensure exceptional guest service throughout the guest journey.
• Handle major guest complaints and service recovery.
• Train, coach, and evaluate Front Office employees.
• Conduct performance appraisals and staff development.
• Prepare work schedules and manage manpower planning.
• Maximize room occupancy and revenue opportunities.
• Monitor room availability, ADR, occupancy, and forecasting.
• Work closely with the Sales \& Marketing and Reservations teams.
• Monitor daily revenue reports and cashier balancing.
• Ensure billing accuracy and compliance with financial procedures.

Education

• Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.

Experience

• Minimum 5 years of Front Office experience.
• At least 2–3 years in a managerial position within a hotel or resort.

Skills \& Competencies

• Strong leadership and people management skills.
• Excellent customer service and communication skills.
• Knowledge of hotel operations and IDB Systems (PMS).

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person