Front Office Manager

At Evolution Gymnastics Aurora, we’re not just flipping and tumbling, we’re building confidence, character, and community. Our recreational and competitive gymnastics programs help kids thrive in a fun, safe, and energetic environment. We’re looking for someone who is highly organized, people-focused and proactive.

This role is perfect for someone who loves wearing many hats - from front desk operations and customer service to social media and supervising a small team.

Job Summary:

You’ll be the friendly face families see when they walk through the door, the calm voice behind our emails, and the organized brain that helps keep everything running smoothly. You’ll also play a key role in promoting the gym through social media and marketing and will supervise and support other front desk staff as needed.

Key Responsibilities:

Front Desk \& Customer Service

• Greet families and athletes warmly and professionally
• Respond to phone, email, and in-person inquiries
• Assist with registrations, class changes, and waitlists
• Support parent questions and coach communication

Billing \& Admin

• Monitor overdue accounts and follow up with families
• Maintain clean, organized digital and paper records
• Process payments, refunds, and credits
• Track and reorder supplies as needed

Marketing \& Social Media

• Create and schedule engaging social media content (Instagram, Facebook, etc.)
• Capture photos and videos to showcase the gym’s programs
• Help promote programs, camps, special events, and session launches
• Support email marketing and flyers for upcoming promotions
• Brainstorm fun ideas to connect with current and new families

Staff Support \& Supervision

• Support with onboarding, training, and scheduling front desk staff
• Supervise front desk team and ensure professional, consistent service
• Help maintain clear procedures and coverage during open hours
• Assist with hiring and performance feedback as needed

Qualifications:

• Strong communication and people skills
• Excellent organizational and multitasking abilities
• Experience with email, social media platforms, and basic graphic tools (Canva, etc.)
• Previous experience in customer service, office admin, or front desk work
• Bonus: experience supervising or training staff
• Bonus: experience using gymnastics software iClassPro

Hours \& Availability:

• You will work approx 12-16 hours per week; must be available Mondays, Wednesdays (4pm-830pm) and Saturdays (830am-1pm)
• Some flexibility required for gym events, camps, and launches

Why You’ll Love Working Here:

• Fun, high-energy environment with amazing kids and families
• Supportive team that values communication, positivity, and teamwork
• Opportunities to grow your skills in marketing, leadership, and business operations
• Be a key part of helping kids build confidence and find their place in sport

How to Apply:

Please submit your resume and a short message telling us why you’d be a great fit. We’re excited to meet someone who wants to grow with us!

Pay: From $18.00 per hour

Benefits:

• Casual dress
• On-site gym
• On-site parking

Work Location: In person