EHR Service Specialist

EHR Service Specialist

An opportunity has arisen in our Electronic Health Records (EHR) department as an EHR Service Specialist.

Purpose of the Role:

The EHR Service Specialist is responsible for supporting the effective governance, development, learning, training, upgrading, and ongoing support of the Meditech Electronic Health Record (EHR) system within assigned departments and functions across the Mater Private Network Health System. This role ensures that EHR services are tailored to meet the unique needs of users, driving adoption, compliance, and proficiency. Acting as a bridge between EHR users and broader organizational strategies, the Specialist facilitates seamless operations, enhances system performance, and contributes to continuous improvement efforts. This role is integral to ensuring that EHR users across the Mater Private Network Health System are empowered with the tools, knowledge, and support they need to optimize their workflows and deliver exceptional patient care. By driving governance, training, and user engagement, the EHR Service Specialist plays a critical part in the successful adoption and utilization of the Meditech EHR platform.

Skills \& Qualifications:

• Minimum Level 7 NVQ Professional Clinical qualification
• Minimum 2 years of strong knowledge and experience in any clinical speciality
• Good understanding of different clinical workflows in Acute hospital
• Knowledge about different accreditation bodies - JCI, HIQA etc
• Minimum 1 years of successful experience in a in an IT / Data / Systems department in a business of sufficient scale and complexity is desired but not essential
• Successful experience in delivering performance improvement initiatives
• Excellent analytical and organizational skills.
• Strong project management skills with a record of developing and strengthening systems and processes
• Highly analytical with strong attention to details, combined with strategic thinking and commercial judgment
• High level of proactivity and anticipation, forward looking approach, sense of urgency
• Entrepreneurial mindset and the ability to be flexible and responsive to changing priorities
• Ability to be self-directed, take ownership, and see projects to completion in a timely manner
• Strong critical thinking and creative problem-solving skills
• High-level of proficiency with Microsoft Office -Desirable
• Ability to periodically participate in meetings and events outside of core business hours - on site and off site
• Willingness to travel to network sites as required

Interpersonal skills

• Strong level of energy and drive to impact and deliver
• A "doer" attitude, ability and desire to roll-up his/her/Their sleeves and get things done, drive for result
• A strong team player, able to grow and inspire his/her/Their team and beyond
• A collaborator of the highest level, able to bring people together to progress tactical and strategic initiatives
• Excellent written and verbal communication skills.
• Strong alignment with our organizational mission and values
• Excellent interpersonal skills and a strong customer service orientation
• Ability to work collaboratively, exercising good judgment, decision-making, and problem-solving skills
• Ability to see the "big picture" and become a respected member of the management tea

Job description available on request.

MATER PRIVATE NETWORK IS AN EQUAL OPPORTUNITIES EMPLOYER