Job Purpose
We are seeking an experienced, detail-oriented E-commerce Operations \& Compliance Specialist to manage our Amazon.ae store within the Toys category.
A primary focus of this role is solving Amazon’s strict product safety gating. You must have proven, hands-on experience navigating rejections of licensed products and clearing compliance blocks. You will ensure our certificates (GSO, ECAS, health \& safety) are successfully processed through Amazon's Direct Validation system to maintain zero listing suppression while driving monthly revenue targets of AED 250k–400k.
Compensation \& Benefits Package
- Total Monthly Salary: AED 5,000 (Fixed, all-inclusive of basic salary, medical insurance, housing, transport, and utilities allowances).
- Visa: 100% company-sponsored employment visa.
- Leave \& Travel: 30 calendar days of paid annual leave with one one-way flight ticket provided annually to your home country.
Key Responsibilities
1. Compliance, Gating \& Dispute Resolution (Critical)
- Take complete ownership of resolving restricted, suppressed, or rejected ASINs on Amazon.ae for licensed and branded toy inventory.
- Audit and align compliance documentation (GSO certificates, ECAS certification, test reports, and laboratory data) to ensure they match Amazon's strict validation parameters perfectly.
- Interface directly with Amazon-approved Testing, Inspection, and Certification (TIC) labs to push through certificate verifications via the Account Health Dashboard.
- Successfully write and submit clear appeals and Plans of Action (POAs) to Amazon Seller Support when legitimate documentation is erroneously rejected.
2. Daily Operations \& Account Health
- Monitor Account Health Ratings (AHR) daily, ensuring zero policy violations or product safety compliance issues.
- Handle FBA inventory replenishment planning, preventing stockouts while keeping a low inventory age to avoid long-term storage fees.
- Delegate routine administrative tasks (such as basic customer responses or flat-file data entry) to existing support staff.
3. Listing \& PPC Management
- Build and optimize search-engine-friendly product listings using strategic backend keywords, localized pricing, and optimized A+ content.
- Manage and monitor Amazon PPC campaigns with a strict focus on keeping advertising costs efficient (Total Advertising Cost of Sales / TACoS).
Requirements \& Qualifications
- The Core Requirement: 2+ years of direct experience running Amazon.ae accounts, with a proven track record of successfully un-gating brands and resolving product safety document rejections.
- Compliance Knowledge: Familiarity with UAE toy regulations, including GSO (GCC Standardization Organization) standards, MoIAT/ECAS requirements, and laboratory verification processes.
- Technical Skills: Advanced mastery of Amazon Seller Central, Case Log dispute management, and tools like Helium 10 / Jungle Scout / Perpetua.
- Attributes: Persistent, methodical, highly organized, and exceptionally thorough with matching paperwork details.
- Location: Must be residing in the UAE and available to join in Dubai.
Pay: AED5,000.00 per month
Application Question(s):
- Do you have hands-on experience managing an Amazon account and independently resolving backend issues and account restrictions?
Work Location: In person
Arabic
Chinese
French
Russian
Spanish