DEPUTY STORE MANAGER, QATAR

Position

DEPUTY STORE MANAGER MISSION Efficiently assists the boutique manager to develop and optimize the boutique performance and profitability through: 1. Business Development 2. Team motivation 3. Boutique operations excellence 4. Clienteling Acts as an Ambassador of the Maison inside and outside the boutique: naturally embodies the BVLGARI credo. Takes operations decisions independently without the presence of the store manager.

Job responsibilities

1. BUSINESS DEVELOPMENT – grow the business - Drives own sales target - Proactive sales inside and outside the boutique - Have knowledge / curiosity of the market and the competition - Supports in identifying stock opportunities, trends and elaborate action plan - Supports as per the store manager request in creating reports, analysis and interpret retail data such as revenues, expenses and competitions 2. TEAM - motivate and reinforce engagement - Under the supervision of the store manager : - Coaches and trains on the floor (customer service, product, after sales service, grooming, visual merchandising) - Overcomes team complaints, objections and requests (Discounts, products) in a confident and positive way - Follow-ups and monitors teams KPIs (CRM, sales, daily KPIs) - Plans ahead daily huddles - Identifies team training needs - Is responsible for the induction plan with the support of training and HR departments and accompany (on the floor as a buddy) the new joiners or assign a buddy if needed 3. OPERATIONS - ensure store embodies the brand guidelines and runs smoothly - Prepares the rota and manages the annual leaves in order to ensure optimum store coverage in collaboration with the Store Manager - Leads and organizes the inventories in liaison with support function teams (logistics, finance) - Ensures the perfect retail standards, coordinates with retail operations and suppliers in regards to store maintenance - Supervises AFSS performance, spot opportunities and propose alternative solutions both business oriented and client-centric - Coordinates daily customer service operations (i.e. : sales processes, orders and payments) - Follow-up with the sales administrator for the respect of deadlines and payments - Ensures the coordination with Mall in regards to Mall police permits - Supports in identifying stock opportunities, trends and elaborate action plan - Make sure all employees adhere to company’s policies and guidelines (store essentials, LVMH Code of Conduct) 4. CLIENTELING – deliver memorable and unique experiences to our guests - Acts as a role model in delivering excellence (selling ceremony, communication with clients, upselling, crosselling…) - Comes-up with original solutions to elevate the clients’ experience aiming to establish a direct and strong business relationship - Shares and gathers ideas on clienteling activities

BVLGARI MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social \& Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.