Store Manager

We are seeking a qualified and commercially focused Laundromat Service Manager to take full responsibility for the overall management and performance of the laundromat.

This is a senior management position with full autonomy. The successful applicant will independently plan, direct and control all aspects of the business, exercise day-to-day decision-making authority, and be accountable for operational performance, customer satisfaction, staff management and business growth.

Key Responsibilities

• Independently direct and manage all daily operations of the laundromat to achieve business objectives, service excellence and commercial performance.
• Develop, implement and continuously improve operational policies, procedures and service standards.
• Exercise full decision-making authority over daily operational matters to ensure efficient, uninterrupted business operations.
• Recruit, lead, manage, train, allocate duties to and evaluate staff performance, while addressing disciplinary and performance issues where necessary.
• Determine staffing requirements, prepare work schedules and manage labour resources to maximise operational efficiency.
• Establish workflow priorities and allocate resources to ensure timely completion of customer and commercial laundry services.
• Analyse business performance, identify operational improvements and implement strategies to enhance productivity, profitability and customer satisfaction.
• Determine pricing strategies, promotional initiatives and service offerings in response to market conditions and business objectives.
• Develop and maintain relationships with commercial customers, negotiate service arrangements and resolve complex customer matters.
• Authorise the procurement of equipment, consumables and operational resources, and negotiate with suppliers to ensure cost-effective purchasing.
• Monitor operating costs, prepare budgets, control expenditure and implement measures to improve financial performance.
• Ensure compliance with health and safety legislation, environmental requirements and all applicable business regulations.
• Oversee preventative maintenance programmes and authorise equipment servicing or replacement to minimise operational disruption.
• Review business performance reports and implement strategic initiatives to support sustainable business growth.

Requirements

• Diploma Level 5 or higher qualification in Business, Management or Communications or a related discipline.
• Strong leadership, organisational and problem-solving skills.
• Excellent communication, customer relationship and staff management abilities.
• Sound financial, budgeting and operational management skills.
• Ability to work with a high degree of independence, accountability and professional judgement.