Store Manager

JJR Foods Limited is seeking an experienced Store Manager to plan, organise, direct, control, and coordinate the operations of a store. The Store Manager will operate with full delegated authority and accountability for the commercial performance of the business, including profitability, budgeting, purchasing, pricing, marketing, staffing, food service standards, and compliance.

Job Description :

The Store Manager will manage the takeaway store independently and will be responsible for determining product offerings, setting prices, formulating purchasing and marketing policies, managing budgets, supervising staff, and controlling all operational activities of the business.

Key Duties and Responsibilities

Store Operations and Business Management

Plan, organise, direct, control, and coordinate all aspects of the takeaway store’s operations.

Develop and implement business plans, sales strategies, and operational objectives.

Take full responsibility for store sales performance, profitability, and cost control

Monitor financial performance and implement corrective actions to achieve business targets.

Ensure efficient daily operation of food preparation, customer service, and delivery processes.

Food Purchasing and Inventory Management

Determine menu and product offerings in line with customer demand and profitability.

Formulate and implement purchasing policies, including supplier selection and ordering strategies.

Purchase food supplies, packaging materials, beverages, and other store products.

Manage supplier relationships to optimise cost, quality, and availability.

Determine appropriate stock levels and conduct regular stocktakes and inventory reviews

Minimise food wastage and maintain proper stock rotation procedures.

Pricing and Profitability Management

Set menu pricing, margins, combo deals, discounts, and promotional pricing strategies.

Review pricing regularly based on costs, competition, and market conditions.

Approve promotional campaigns and special offers to maximise profitability and customer traffic.

Marketing and Promotional Strategy

Formulate and implement marketing and promotional strategies to increase sales.

Plan and execute advertising, social media promotions, and seasonal campaigns.

Evaluate marketing effectiveness and adjust strategies to maximise return on investment.

Staffing and Human Resource Management

Determine staffing requirements for the takeaway operation.

Recruit, interview, select, hire, and induct store staff.

Train, supervise, evaluate, and manage staff performance.

Prepare and manage staff rosters and allocate duties to meet operational needs.

Manage performance issues, disciplinary processes, and ongoing staff development.

Customer Service and Food Service Standards

Establish and enforce customer service standards across the store.

Ensure customers receive high quality food and efficient service.

Manage and resolve customer complaints and escalations professionally.

Maintain cleanliness, hygiene, and presentation standards throughout the store.

Financial Management and Record Keeping

Prepare and manage store budgets, including food costs, staffing, and operating expenses.

Monitor expenditure and control costs in line with budgeted targets.

Maintain and review records relating to sales, stock, wages, and expenses.

Handle cash management, POS reconciliation, and banking procedures.

Compliance, Health and Safety

Ensure compliance with food safety regulations, occupational health and safety requirements, and employment legislation.

Implement hygiene, sanitation, loss prevention, security, and risk management procedures.

Maintain a safe, clean, and compliant takeaway environment.

Skills and Experience Required

A minimum of two years of relevant takeaway, hospitality, or retail management experience.

OR

A Level 4 or higher qualification

Either qualification or work experience is required.

Other Requirements

Ability to pass a character check.

Must pass a drug and alcohol test.

Ability to work flexible hours, including weekends and public holidays.

A full and clean driver's licence.