Customer Success/Deployment Manager

• Due to the nature of the project, we require Visa independent candidates only. We are not sponsoring or transferring any work visas.
• Candidates with incomplete Eurostaffs profile will not be considered. Eurostaffs profile and resume MUST be fully aligned with matching experience, job titles, and employment history.

We are looking for an Deployment Strategist with 5 years of experience to own end-to-end customer deployments at a fast-growing AI Healthcare startup. You'll lead complex implementations for Fortune 500 healthcare organizations, managing stakeholders, timelines, and project plans while partnering with a technical counterpart who handles the engineering side.

Qualifications \& Experience:

Required Experience:

• 5+ years of experience leading complex software implementations, customer onboarding, implementation consulting, or project management initiatives.
• Experience in consulting, Chief of Staff, deployment, implementation, or customer success roles within high-growth startups is highly preferred.
• Demonstrated success in managing cross-functional projects from kickoff through successful delivery.

Key Competencies:

• High-agency, proactive professional who thrives in fast-paced, ambiguous environments and takes ownership of outcomes.
• Exceptional communication and interpersonal skills, with the ability to build strong customer and stakeholder relationships quickly.
• Strong project management capabilities, including planning and executing multi-workstream initiatives, coordinating cross-functional teams, managing dependencies, and ensuring timely delivery against deadlines.
• Detail-oriented with excellent organizational and execution skills, capable of managing multiple priorities simultaneously.

Technical Skills:

• Comfortable working with technical products and engineering teams.
• Solid understanding of APIs and system integrations.
• Familiarity with Large Language Models (LLMs) and generative AI concepts, with the ability to confidently discuss technical solutions with both technical and non-technical stakeholders.
• Ability to bridge business and technical conversations to drive successful customer implementations.

Pay: $125,000.00 - $180,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Software implementation: 5 years (Required)
• Stakeholder management: 5 years (Required)
• Project management: 5 years (Required)
• AI: 3 years (Required)

Location:

• New York, NY 10114 (Required)

Ability to Commute:

• New York, NY 10114 (Required)

Work Location: In person