Customer Services Administrator

Profast specialise in supplying Fasteners and Fixings and support systems for the Construction and Mechanical Services market. Experience in a sales office environment serving the Construction or an associated industry would be a major advantage.

Key Responsibilities / Duties:

Handling incoming calls with queries in respect of sales, quotations, deliveries, etc

Dealing with queries from Area Sales Managers (ASM’s)

Inputting orders on computer and generating picking lists

Checking daily on incoming deliveries and advising team

Outbound calls to customers to follow up on orders, back orders, deliveries, etc

Organising carriers and collections where applicable, including obtaining pricing

Scanning delivery dockets and proof of delivery documents

Processing credit card payments

Updating company logs, such as customer complaints, CRM

Providing support documentation to customers such as Test Certs, DOP, Certificate of Conformity, Proof of Delivery, Copy Invoices, etc.

Preparing paperwork for container arrivals

HQ reconciliation weekly

Note taker for weekly meetings

Any other duties required.

Pay: €28,300.00-€310,000.00 per year

Benefits:

• Company pension
• On-site parking
• Sick pay

Work Location: In person