Customer Service Specialist

Customer Service Specialist – Help Build a World-Class Global Brand

Are you a high-performing Customer Service professional with a passion for sport and creating memorable customer moments? Do you thrive in a fast-paced environment where real-time interactions matter and every response is a chance to deliver a standout experience?

We’re looking for an experienced Customer Service Specialist to join our ambitious, high-growth team. Someone who’s driven to provide a world-class experience to our valuable clients. Are you willing to go the extra mile? This is your chance to take on a vital, hands-on role in one of the most exciting and authentic sports brands in the world.

About the Company

We are the champion retailer of 100% authentic signed sports memorabilia, proudly partnering with some of the biggest sporting stars in the world. As the highest-rated sports memorabilia company on Trustpilot globally, we’ve built a strong reputation through premium products, passionate fans, and a relentless focus on customer satisfaction.

We are a fast-growing business with a proven track record and bold plans for the future and we’re just getting started.

Our Vision

We are on a mission to become a worldwide leader in the sports memorabilia industry by delivering:

• Consistently high turnover and profit growth
• Five-star customer service and world-class staff
• The most exclusive range of signed items available anywhere
• A truly global brand presence

To help get us there, we need someone who goes the extra mile for customers, someone who takes full ownership of customer queries and issues, responds quickly and professionally, and is committed to delivering a first-class experience every time. You’ll be the calm, confident voice that solves problems and turns every interaction into a positive one.

Our Culture

• Respect
• Energy
• Positivity
• Drive \& Ambition
• Go the extra Mile
• Feedback is kindness
• Team first - 'We not l'
• Ownership \& Responsibility

The Role

• Liaise with our world-class customers through emails, messaging, phone \& providing accurate information \& support
• Resolve customer complaints or concerns efficiently \& professionally
• Maintain customer satisfaction to our world-class Trust Pilot rating
• Building long term relationships with new \& existing customers
• Perform data entry to maintain customer service delivery times
• Tracking \& resolving issues with our courier
• Eloquent written \& verbal communication skills to our high spend customer base
• Creating new CS processes for consistency \& repeatability

We hold high standards and we’re looking for someone who is ready to exceed them. In return, you’ll receive:

• A competitive salary
• Performance bonuses and growth incentives
• The chance to grow your career with a market leader
• A front-row seat as we scale into a worldwide brand

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking
• Referral programme

Application question(s):

• What is your Customer Service experience?
• If you don’t know the answer to a customer’s question, what do you do?

Work Location: In person