Customer Service Represntative - Wellington

Department of Customer ServiceReference number req52985Occupation Customer Service Attendant EOIWork type Part-TimeLocation Dubbo \& West NSWSalary Information $74,118 - $90,386 plus superClosing date 23 July 2026 at 10:00am

Customer Service Representative

SNSW Clerk Grade 3/4- starting annual salary $74,118 plus superannuation and leave loadingEmployment Type: Part-Time12-month contractPlease note: This position requires onsite attendance, with full-time working hours scheduled Wednesday to Friday.Location: Wellington Service Centre

Love making a positive difference every day? Join our team as a Customer Service Representativein ourWellingtonService Centre, where you'll help support customers, solve problems, and create great experiences when they need it most. What are ‘hub and spoke’ Service Centres? In some regional or remote areas, a ‘hub’ Service Centre acts as the parent of one or more ‘spoke’ Service Centre locations. The hub and spoke models share a leadership team and operate in such a way that team members may be required to work between locations. Wellington is a spoke site of Dubbo Service Centre. About you

You're a people person who enjoys building relationships, solving problems, and helping others. With a calm and positive approach, you're confident supporting customers, handling enquiries, and delivering exceptional service.If you're looking for a rewarding role where you can make a positive difference in your local community, we'd love to hear from you. What You’ll BringTo succeed in this role, you’ll need: A genuine passion for customer service and strong communication skills * The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment * Strong attention to detail and confidence handling complex enquiries * Intermediate computer skills and the ability to navigate multiple systems efficiently * A clear understanding of handling confidential and personal information responsibly * A collaborative mindset and commitment to supporting team success * The ability to adapt in a busy, fast-paced environment while maintaining a positive customer experience The Opportunity As a Customer Service Representative, you'll support customers across a wide range of enquiries, providing accurate information, practical solutions, and outstanding service. You'll play a vital role in helping members of the local community access the services they need while creating a positive experience with every interaction. About Service NSW* Service NSW makes it easier to access government services for people and businesses across NSW. At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.

Operating hours:

In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is required to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) Part-time – minimum 20 hours per week - (Monday to Friday)

Full-time – 70 hours per fortnight Hours are also subject to change based on the needs of the business.

What we offer * Personal development – excellent development opportunities for someone ready for the next step in their career! Excellent career growth and learning development opportunities. * Access to health and well-being programs - Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available

How to apply

Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Closing Date: Wednesday 22 July 2026 at 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Further Information:For enquiries relating to recruitment please contact Joy Lethieullier via [email protected] This role has been advertised externally, and a talent pool may be created for any temporary or ongoing opportunities that arise over the next 18 months. For enquiries relating to recruitment please contact Joy Lethieullier via servicedeliveryrecruitment. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [email protected]. For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process