Customer Service Representative (CSR)

Position Overview

Potative are seeking a dedicated and personable Customer Service Representative (CSR) to join our dynamic team. As a CSR, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met promptly and professionally. This role is ideal for individuals who possess excellent communication skills, a strong sense of empathy, and the ability to handle multiple tasks efficiently. You will be responsible for managing inquiries, resolving complaints, processing orders, and providing product and service information

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues efficiently while maintaining a positive attitude.
• Assist customers with product information, order placement, and account inquiries.
• Process returns, exchanges, and refunds in accordance with company policies.
• Document customer interactions and transactions accurately in the company database.
• Collaborate with internal departments to ensure customer satisfaction and issue resolution.