- We are hiring a Full time Customer Service Manager role for our business based Auckland. Apply now to be part of our team.
Job Description – Customer Service Manager
Customer Service Management:
- Develop, implement, and review policies, programs, and procedures concerning customer
- relations and the cleaning services provided.
- Maintain sound customer relations by promptly addressing client inquiries, complaints, and
- feedback.
- Plan and implement after-sales services to follow up on customer satisfaction, ensure
- performance of services delivered, and modify services where required.
- Coordinate service schedules and ensure cleaning teams meet client expectations.
Team Leadership and Staff Development:
- Provide direction, guidance, and feedback to the customer service team.
- Assist with recruitment, onboarding, and training of new team members, including training on cleaning standards and safety procedures.
- Conduct quality checks and provide feedback to cleaning staff on service performance.
Operational Efficiency:
- Ensure operational efficiency within the customer service function, including call handling,
- service scheduling, and follow-ups.
- Monitor key performance metrics to ensure service quality and customer satisfaction.
- Track and manage cleaning supplies and equipment to support efficient service delivery.
Collaboration and Liaison:
- Liaise with other organizational units, service agents, and customers to identify and respond to expectations.
- Collaborate with cleaning teams to address customer needs and service improvements.
- Coordinate with suppliers and vendors to ensure availability and quality of cleaning products and equipment.
Continuous Improvement:
- Review customer feedback to identify areas for service enhancement.
- Recommend and implement changes to policies, procedures, or services to increase
- customer satisfaction and operational performance.
- Analyze service data to improve cleaning procedures, efficiency, and client experience.
What We Require
- Previous experience of 1 year or more in a managerial or similar role is required.
- Alternatively, in the absence of experience, a diploma or higher-level qualification is required.
- Ability and willingness to work seven days a week, including weekends and public holidays
- Strong attention to detail and a commitment to high standards of cleanliness
- Reliability, punctuality, and the ability to follow instructions
- A guaranteed minimum of 30 hours per week
- Competitive hourly wage of NZD $30-40 per hour
- Reliably commute or planning to relocate before starting work
- Ongoing training and support to develop your skills
- A positive and team-focused work environment
If this sounds like you, apply today!
Pay: $30.00 – $40.00 per hour
Work Location: In person
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