Key responsibilities
- Respond promptly to customer inquiries via email, telephone and other communication channels, providing accurate information about shipments, warehousing services and storage solutions
- Coordinate with warehouse and distribution teams to track shipments, monitor delivery schedules and resolve any operational issues that may impact customer timelines
- Process customer requests including storage arrangements, order picking, packing and dispatch, ensuring accuracy and adherence to agreed service levels
- Maintain detailed records of customer interactions, service requests and resolutions using company database systems
- Prepare and send documentation including invoices, delivery confirmations and other shipping paperwork to clients
- Monitor key performance indicators related to customer service delivery and report on service metrics and customer satisfaction
- Support the coordination of special projects or customised logistics solutions for key clients
What we're looking for
- STPM / Diploma holder in any disciplines
- Minimum 2–3 years of experience in customer service roles, preferably within the logistics, warehousing or distribution industry
- Strong verbal and written communication skills in English; proficiency in Malay is highly advantageous
- Proficiency in using computer systems, database management software and Microsoft Office applications
- Demonstrated ability to build positive relationships with customers and internal colleagues, maintaining a professional and courteous demeanour at all times
- Attention to detail with accuracy in data entry, documentation and record-keeping
- Knowledge of logistics operations and warehouse management systems is preferred
- Willing to work at Bukit Jelutong, Shah Alam area.
- Able to perform overtime work when necessary.
- 5.5 work days in a week
Interested candidate are invited to send on resume to HR Department by:
- email: kwemyhr[a]kwe.com
- apply through Eurostaffs online
Job Type: Contract
Pay: RM2,000.00 - RM3,000.00 per month
Work Location: In person
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