Customer Development Manager - Shoalhaven

About IRT

Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.

We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.

IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.

About the Role

This is more than a traditional business development role — it’s your opportunity to drive meaningful growth while making a real difference in people’s lives.

As our Customer Development Manager, you’ll take ownership of your region across the Shoalhaven and Northern Eurobodalla (Batemans Bay and surrounds), building strong community connections and driving new Home Care customers through a highly proactive, relationship-led approach.

This is an autonomous, field-based role where you’ll be out in the community — not behind a desk — developing referral networks, representing IRT at events, and building brand awareness in your local area. You’ll have full ownership of the customer pipeline, from lead generation through to conversion, working closely with marketing and operational teams to deliver targeted initiatives that drive sustainable growth.

From generating leads to guiding families through important care decisions, you’ll play a key role in helping people access the support they need to live independently, while delivering an exceptional customer experience at every stage.

This role is ideal for someone who combines strong commercial capability with genuine home care sector knowledge, understands the challenges facing older Australians and their families, and is passionate about growing services that make a meaningful difference in the community.

This is a full time permanent position.

To Be Successful You Will Have

You’re someone who knows how to build momentum, create opportunities, and turn relationships into results — all while keeping the customer at the centre.

You will bring:

• Proven experience in business development, sales or growth-focused roles, ideally within home care, aged care or community services
• Strong understanding of the aged care system, particularly Support at Home (or the ability to quickly build this knowledge)
• A natural ability to build trust and influence with a wide range of stakeholders — from referrals to families
• Confidence working autonomously, managing your own pipeline and driving outcomes in your region
• A proactive, “get out there and make it happen” mindset with a passion for community engagement
• Strong communication and presentation skills, with the ability to represent IRT at events and in the local market
• Commercial acumen, with the ability to identify opportunities and respond to market insights
• A genuine commitment to delivering an exceptional customer experience
• A current driver’s licence and willingness to travel within the above regions

Highly regarded (desired):

• Tertiary qualifications in Business, Case Management or a related discipline
• Previous experience within a Home Care provider, aged care organisation or community care setting. Benefits for You

• Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
• Flexible working conditions
• Appreciation leave - relax and take two days off on us!
• Professional and career development opportunities
• Multiple career pathways
• Discounted gym memberships
• Free counselling via Employee Assistance Program (EAP) and staff wellness program How to Apply

If this sounds like the right fit, complete your details and submit.

For questions, contact [email protected].

Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.

Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.