Customer Contact & Library Advisor

Customer Contact \& Library Advisor

Closing date: 05/06/2026 Reference: REQ106663

25 hours / Permanent 26,403 - 27,694 * Cardigan *All salary values are pro-rata.

About the role Please note that the advertised salary for this position is subject to the pending 2026/2027 national pay award. The final salary will be adjusted accordingly once this has been agreed.

Join a team that makes a real difference every day. We’re looking for someone friendly, motivated and committed to excellent customer service to support customers and libraries across Ceredigion.

Key Responsibilities

• First point of contact for face-to-face customer enquiries.
• Support library duties including issuing, returning and shelving stock.
• Validate documents (DBS, Blue Badges, certificates, ID).
• Manage challenging interactions and resolve complaints.
• Handle payments and accurately reconcile daily takings.
• Maintain accurate records on CRM and the LMS.
• Represent the Council in a professional, supportive manner.

Requirements

• GCSEs including English/Welsh and Maths or relevant experience.
• Welsh \& English skills.
• Customer service experience.
• Positive, flexible attitude and commitment to learning.

Why work for Team Ceredigion?

• Flexible working where possible.
• Excellent training and development.
• Generous leave and Local Government pension.
• Staff wellbeing support and discounts.
• Inclusive culture that values bilingualism.

Job Description and Person Specification

Team Ceredigion Information Pack

For further information please contact: Joy Lake – [email protected]

Note: We reserve the right to extend the application closing date.

What we offer Work-life balance Lifestyle savings scheme Generous employer pension scheme Cycle to work scheme Learning and development Where you'll work Customer Contact \& ICT Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

• Civil Registration: Birth, deaths and marriages.
• Corporate Customer Services: Blue badge; Contact centre; Mailroom and scanning; Receptions.
• ICT and Information Management: Archives and modern records; ICT support; Infrastructure and security; Project and application support; Reprographics, Technical support, Software development.
• Library Services

Cardigan Cardigan is the historic gateway into Ceredigion from the south west.