Company Description Amer Al Ghurair Real Estate Group focuses on building more than homes by shaping lifestyles with purpose. The group designs and delivers residential communities where families can thrive and feel connected. Developments aim to blend everyday functionality with thoughtful, comfortable living environments. As a real estate organization rooted in community-building, the group values quality, sustainability, and long-term relationships with residents. Team members contribute to creating places that support modern living and meaningful experiences.
Job Summary
We are looking for a detail-oriented and technically proficient CRM Administrator to manage and maintain the company’s CRM systems, ensuring accurate customer data, smooth system operations, and effective coordination between Sales, CRM, Finance, and other internal departments.
The ideal candidate will have hands-on experience in CRM administration, preferably within the real estate development industry, with strong knowledge of CRM systems, data management, reporting, and system workflows.
Key Responsibilities
- Administer and maintain the company’s CRM system, ensuring data accuracy and system integrity.
- Create and manage customer, lead, opportunity, and property records.
- Monitor CRM data quality and ensure timely updates by relevant teams.
- Configure CRM workflows, fields, user access, dashboards, and reports.
- Manage user accounts, roles, permissions, and system access.
- Track leads and customer interactions throughout the sales and post-sales lifecycle.
- Generate regular CRM reports, dashboards, and performance analytics for management.
- Identify data inconsistencies, duplicates, and system issues and resolve them promptly.
- Coordinate with Sales, CRM, Finance, Marketing, and IT teams to ensure seamless CRM processes.
- Support automation of CRM processes and improve system efficiency.
- Assist users with CRM-related queries and provide basic system training when required.
- Maintain documentation of CRM processes, workflows, and system configurations.
- Coordinate with CRM/software vendors and IT teams for system enhancements and troubleshooting.
- Ensure CRM processes are aligned with company policies and business requirements.
- Support data migration, system upgrades, integrations, and testing when required.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- 2–5 years of experience in CRM administration or a similar role.
- Previous experience in a real estate developer/company is highly preferred.
- Hands-on experience with Odoo CRM and/or Yardi is highly preferred.
- Experience with CRM platforms such as Salesforce, HubSpot, Zoho, or similar systems is an advantage.
- Strong knowledge of CRM data management, workflows, reporting, and user administration.
- Advanced knowledge of Microsoft Excel and data analysis.
- Strong attention to detail and excellent organizational skills.
- Good communication and interpersonal skills.
- Ability to work with multiple departments and manage priorities effectively.
Preferred Skills
- CRM system configuration and administration
- Data cleansing and database management
- CRM reporting and dashboards
- Workflow and automation management
- System troubleshooting
- Data analysis and Excel
- Real estate CRM processes
- Customer lifecycle management
- Integration and system implementation experience
Key Competencies
- Analytical and problem-solving skills
- Strong attention to detail
- Process-oriented approach
- Excellent communication skills
- Ability to work independently and as part of a team
- Strong ownership and accountability
- Ability to manage confidential customer information
Pay: AED4,000.00 - AED5,000.00 per month
Application Question(s):
- What is your Salary expectation ?
- Our office is in Silicon Oasis, are you comfortable to commute to the location ?
- Which UAE Real Estate Developer you have worked with ?
Work Location: In person
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