Constituency Manager

[What the role is]

Serves as an administrator and facilitator in the formation, development and consolidation

of GROs at the constituency level, thereby promoting social cohesion, racial harmony and

community bonding. [What you will be working on]

Key duties and responsibilities that need to be performed to meet the primary objective of

the job. This will include the important result areas (what) along with the rationale (why).

• Assists to formulate, implement and review plans for the development of GROs and the

community.

• Attends monthly meetings of the GROs assigned and takes follow-up actions.
• Acts as a catalyst to encourage and assist the GROs to plan and implement community

projects.

• Provides administrative and logistical support and guidance to the GROs to facilitate

effective implementation of their activities.

• Co-ordinates the recruitment, appointment and reappointment of members of the GROs

to ensure a high level of involvement and minority group participation.

• Explains government policies, facilitates discussion and channels feedback to

appropriate parties to develop and strengthen the GROs as an effective communication

PEOPLE’S ASSOCIATION

JOB DESCRIPTION

2

Duties \& Responsibilities

channel between the government and the people.

• Mobilises residents to participate in national campaigns and projects, including those

organised by PA, CDC, GROs in the GRC and Division and the CC to facilitate their

mass participation.

• Assists to submit progress reports on the GROs, provide feedback and recommend

changes and improvements to PA Headquarters, thereby facilitating communication

and co-ordination between the field and PA.

• Assists to supervise and guide staff in the Constituency Office to ensure optimal

utilisation of human resources in achieving constituency and PA targets. [What we are looking for]

Other special duties as assigned by senior officers:

Administration

• Together with the appointed Finance Coordinator, ensures the proper accounting and

cash management of the GROs to comply with PA Financial Rules \& Regulations.

• Monitors the budgetary requirements and expenditure controls of the GROs to ensure

optimum utilisation of funds.

• Together with the GAA, ensures timely preparation of monthly and yearly statements of

accounts of CC-based committees for the committees’ endorsement.

• Ensures the Treasurer of the non CC-based committees carry out timely preparation,

approval and submission as required of monthly and yearly statements of accounts.

Business Development

• Reviews and evaluates the relevance of all CC courses in meeting the recreational,

social and educational needs of the residents. Submits evaluation reports and findings

to committees on a regular basis.

• Plans and designs marketing strategies to develop and promote CC courses.
• Identifies and builds positive working relationships with external parties to promote

interesting and novel courses and programmes at the CC.

• Provides supervision and guidance to the Constituency Support Officers to facilitate

effective implementation of their courses and the day-to-day operations at the counter.

• Supervises Constituency Support Officers in handling feedback, complaints and

enquiries of public professionally.

PEOPLE’S ASSOCIATION

JOB DESCRIPTION

3

• Supervises and guides the staff in administering the Community Centre/Club

Management System to maintain the membership/facilities and courses data.

Operations

• Coordinates with Facility Manager/Facility Executive from Logistic Works Division to

work with Managing Agent (MA) to upkeep the facility of the CC.

• Oversees the maintenance, security and housekeeping (cleaning, pest control and

horticulture services) of CC.

• Coordinates among the CC Management Committee, Co-users of CC, MA and PA HQ

for all works and services carry out in the CC building.

• Ensures MA’s service standards are met.
• Conduct inspections daily to ensure that the CC is clean and feedback on the defects of

CCs at regular intervals to ensure established standards are met.

• Follow up on replies, reminders and queries on MA/maintenance matters, which are

outstanding and requiring actions/confirmation.

• Performs any other matters related to the housekeeping, security and maintenance of

CCs.

• Attends regular meeting to ensure MA’s service standards are met.