Almoayyed International Group is seeking a dedicated and technically skilled Computer Systems Administrator to provide effective IT support across the organization.
Key Responsibilities
- Manage the IT Helpdesk to ensure prompt and effective resolution of user issues and service requests.
- Provide first-line support for hardware, software, network, printer, and connectivity issues.
- Assist new employees in obtaining IT requirements, including hardware, software, network access, email accounts, and user credentials.
- Conduct IT orientation and basic training for new users.
- Coordinate with IT team members to ensure seamless support across data center, networking, desktop/laptop, internet, and intranet environments.
- Maintain and update IT ticketing systems and activity logs.
- Coordinate the procurement of IT hardware, software, licenses, and related services for all divisions.
- Escalate critical incidents and service disruptions to the IT Manager in a timely manner.
- Manage and monitor backup solutions to ensure business continuity and data protection.
- Administer and monitor servers, software licenses, and cloud infrastructure, including AWS environments.
- Support virtualization platforms and virtual machine (VM) environments.
- Manage and administer Microsoft Entra ID (Azure AD) and Microsoft 365 environments.
- Perform Microsoft Windows Server administration, maintenance, and troubleshooting.
- Ensure IT systems comply with organizational security standards and best practices.
Qualifications \& Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support, system administration, or helpdesk operations.
Work Location: In person
Arabic
Chinese
French
Russian
Spanish