You will be responsible for install, maintain, support/troubleshooting predominantly Oracle products and help our customers making best use of the technology Provide primary support for critical, complex production Oracle databases running financial applications. Perform Oracle Systems Database Administration across multiple Oracle database environments and ensure content
1. Provide advanced technical support by performing root cause analysis and implementing solutions for complex incidents involving Oracle Administration and PostgreSQL, ensuring adherence to quality standards and regulatory requirements.
2. Collaborate with support teams to resolve complex tickets within agreed SLAs, ensuring seamless operations and a strong security posture across various database environments.
3. Conduct knowledge base updates and manage documentation to improve operational efficiency and facilitate training for new analysts, fostering a culture of continuous improvement.
4. Coach and mentor analysts to enhance their skills in troubleshooting and incident resolution, ensuring high standards of service delivery.
5. Strive for positive customer experiences by achieving First Call Resolution targets, minimizing rejected resolutions and case reopens, and proactively addressing potential security threats.
6. HandsOn experience on HA, DR deployment on (MSSQL, MySQL, Oracle and Postgre)
7. Database Migration and Optimization expertise on (MSSQL, MySQL, Oracle and Postgre)
8. Database Performance management on (MSSQL, MySQL, Oracle and Postgre)
9. Database Consolidation and Capacity management (MSSQL, MySQL, Oracle and Postgre)
MS SQL,MySQL,Oracle DB,PostgreSQL Good to Have Skill
1. Optional But Valuable Certifications: Oracle Certified Professional (Ocp), Postgresql Professional Certification