Your Mission

• Managing merchant relationships end-to-end as the primary point of contact
• Building and maintaining long-term partnerships with existing merchants
• Driving account growth through retention, upsell opportunities, and commercial optimization
• Preparing tailored commercial proposals based on merchant needs and business opportunities
• Supporting the processing and qualification of new inbound leads
• Managing and maintaining CRM records, ensuring data accuracy and pipeline visibility
• Coordinating merchant onboarding processes and monitoring merchant performance after launch
• Analyzing traffic, transaction volumes, approval rates, conversion metrics, and business performance
• Identifying operational risks, growth opportunities, and areas requiring escalation
• Delivering regular reporting, forecasting, and actionable business insights
• Acting as a central coordination point between merchants and internal teams (Routing, Technical Support, Compliance, Legal, Operations, Partnerships)
• Supporting merchant launches, payment method activations, and ongoing operational activities
• Representing the company at industry events, conferences, and networking activities
• Contributing to new business development and merchant portfolio expansion

What Makes You a Great Fit

• At least 2-3+ years of experience in Client Success, Account Management, Business Development, Merchant Success, or Sales within fintech, payments, PSP, acquiring, or related industries
• Strong understanding of payment processing, merchant operations, settlements, and payment methods
• Experience managing merchant portfolios and driving account growth
• Ability to identify upsell opportunities and support commercial discussions
• Strong analytical skills and confidence working with performance metrics and business data
• Experience working with CRM systems and maintaining accurate client records
• Excellent communication and stakeholder management skills
• Ability to coordinate multiple internal and external stakeholders simultaneously
• Structured, proactive, and solution-oriented mindset
• Experience working in cross-functional environments with technical and non-technical teams
• English B2+ and fluent Russian

Why You'll Love It Here

• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
• Remote Work: full flexibility to work remotely from wherever you do your best work.
• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
• Learning \& Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
• Coworking Support: dedicated budget for a productive workspace beyond home.
• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: https://fyst.com/culture