Client Success Manager (CSM)

Description

The Scale Space is a marketing agency that runs full-funnel growth for clients including ads, automation, and strategy. Small, fast-moving team based in North Hollywood, CA. The primary offer is built around one goal: creating marketing systems that drive consistent revenue not just traffic, clicks, or vanity metrics.

Business Information Links:* Company Website: https://thescalespace.com/ * CEO Eurostaffs: https://www.Eurostaffs.com/in/rickgaisie/ * Base Salary: + $55,000-$70,000/year * Benefits: + 15 Vacation, 8 Sick, 2 Personal days, 4 Bereavement, 6 Holidays, 25 Maternity/Paternity company paid days * Timezone/Working Hrs: + This is a full time W2 position, 8 hours/day position with breaks on PST/PDT

Own the full client relationship across a book of accounts. Keep clients informed, confident, and getting results by staying on top of every project and acting as the bridge between the client and the internal execution team.

If you’re ready to be part of a fast-paced team and ascend the ranks, let’s see what you’re made of!

Key Responsibilities

• Serve as the primary point of contact for assigned clients
• Run regular client check-ins and proactive updates on progress, results, and next steps
• Own project status across all accounts; always know what's done, in progress, and blocked
• Pull direction from the internal team (ads, automation, strategy) and translate it into clear client communication
• Drive projects forward by coordinating across the team and clearing blockers
• Surface client feedback, new requests, and shifting priorities back to the team
• Work closely with the execution team to ensure work is delivered on time and to standard
• Build strong, trusting relationships that drive long-term retention
• Daily execution of team \& administrative tasks.
  • Morning Check-in
  • End of Day report
  • Check and respond to all client messages/emails
  • Update project statuses in Notion
  • Review active client projects for blockers
  • Follow up with internal team on pending deliverables
  • Log client updates in Client Update Logs
  • Update CRM with any account changes or notes
• Client retention rate
• Response time to client inquiries
• Project delivery
• Proactive Client updates
• Client Satisfaction

Desired Experience \& Competencies:

• 2+ years in account management, customer success, or client-facing agency role
• Strong project coordination skills
• Clear, proactive communicator
• Self-starter who drives things to done without being chased
• Strong Adoption of AI tools and workflows
• Authorized to work in the U.S. (W-2)
• Sole full-time commitment
• Client relationship management
• Project coordination and tracking
• Written and verbal communication
• Cross-team collaboration
• Prioritization and time management

Company Culture and Core Values:

• ✅Speed Is King: We value momentum and don't let tasks sit. Progress always comes before perfection.
• ✅Extreme Ownership: We encourage everyone to treat the business like their own. If you see a gap, help fill it. If you have an idea, we want to hear it.
• ✅Results Over Excuses: We believe half done is not done. What matters most is the quality of the output, not just the effort behind it.
• ✅Never Stop Growing: We expect everyone to be noticeably better at their role every 90 days. As the company grows, so do you.
• ✅Clear and Direct Communication: We appreciate people who speak up early, communicate with structure, and bring solutions alongside problems.

About Rise Collective

Here you can learn about all of the open positions we have within the Rise Collective. You can apply directly by clicking on the respective position you are interested in below

Scroll down to take a look at what roles we are hiring for, what those roles entail, and what we're looking for people to bring to the table!

Across the Rise Collective as well as the other brands we hire for, we truly believe in hiring growth-oriented individuals that are highly-skilled, then enabling them to be as successful as possible in the right vehicle. We pride ourselves on finding the right fit, and making sure there's strong alignment between what we can offer, and the future you've mapped out for yourself

Please don't hesitate to reach out to our Recruiting Team if you have further questions on any of the roles listed, or to ask about any future career vacancies. We are always happy to see and meet great candidates