Personal Attributes
The ideal candidate will be:
- Enthusiastic, approachable, and engaging with customers of all ages
- Friendly, reliable, and professional
- Available to work weekends, public holidays, and school holiday periods
- Comfortable speaking in front of groups and interacting with customers
- Well-presented and confident in a customer-facing role
- Organised and able to think on their feet
- Patient, fair, and adaptable in a fast-paced environment
Essential Skills
Storytelling and Humour
- The ability to have fun with your groups while making them feel comfortable and engaged
- Confidence bringing themes and characters to life
Public Speaking and Showmanship
- Comfortable addressing groups and setting the scene for their experience
- Willingness to get into character and add light dramatisation where appropriate
- Ability to create a fun and immersive atmosphere
Communication and Customer Service
- Strong interpersonal skills
- Friendly and approachable nature
- Ability to build rapport with customers quickly
Attention to Detail
- Maintaining high standards when resetting rooms
- Monitoring games to ensure the correct sequence of events is followed
- Identifying equipment that may require maintenance or replacement
- Following procedures accurately and consistently
Key Responsibilities Customer Experience
- Greeting customers upon arrival
- Assisting guests with waivers, lockers, team names, and pre-game requirements
- Conducting safety briefings
- Introducing guests to their chosen escape room experience
- Monitoring games and providing hints while maintaining immersion and theme
- Creating a professional, welcoming, and entertaining experience throughout the game
- Debriefing groups at the completion of their experience
- Taking and editing team photographs
- Farewelling guests and encouraging repeat visits
Bar Operations
- Serving alcoholic and non-alcoholic beverages in accordance with RSA requirements
- Delivering friendly and efficient bar service
- Maintaining the cleanliness, presentation, and organisation of the bar area
- Restocking bar supplies and monitoring stock levels
- Assisting with opening and closing bar procedures
Venue Operations
- Room resets between sessions
- General cleaning and presentation of the venue, including the bar and common areas
- Monitoring room quality and functionality
- Minor room repairs and troubleshooting
- Maintaining equipment and reporting maintenance requirements
- Ensuring games are ready to run on schedule
Position Details
- Casual position
- Approximately 10–15 hours per week
- Weekend availability is essential
- Additional availability during school holiday periods is highly desirable
- Applicants must be 18 years of age or older
- Current RSA or willingness to obtain one before commencing employment is necessary
Job Type: Casual
Pay: $27.00 – $32.00 per hour
Work Authorisation:
Work Location: In person
Arabic
Chinese
French
Russian
Spanish