An international 5-star hotel in Kuwait is seeking an experienced Captain Waitress – Lounge to support the daily operations of its luxury lounge. The ideal candidate must have relevant experience in 5-star hotels, luxury lounges, or high-end Food \& Beverage operations, with strong leadership skills and a refined guest service approach.
Key Responsibilities
- Support the daily operations of the lounge, ensuring smooth service flow and high guest satisfaction
- Lead, guide, and supervise the waitress team during service
- Ensure all guests are welcomed, seated, and served according to international 5-star hotel standards
- Monitor table setup, cleanliness, ambience, service sequence, and overall lounge presentation
- Take and serve food and beverage orders accurately and professionally
- Maintain strong menu knowledge, including beverages, light bites, desserts, promotions, and special offerings
- Handle guest requests, feedback, and minor complaints in a professional and timely manner
- Support upselling initiatives and promote lounge offerings to enhance revenue
- Conduct shift briefings, assign duties, and monitor grooming, attendance, and performance
- Coordinate closely with the kitchen, bar, stewarding, hostess, and outlet management team
- Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards
- Assist the Outlet Manager or Assistant Outlet Manager with daily reports, stock control, and operational follow-up
Requirements
- Must have relevant experience as Captain Waitress, Senior Waitress, Team Leader, or similar role
- Prior experience in a 5-star hotel, luxury lounge, fine dining outlet, or international hospitality environment is strongly preferred
- Strong knowledge of Food \& Beverage service standards and sequence of service
- Good understanding of lounge operations, beverage service, guest engagement, and table management
- Excellent communication, leadership, and interpersonal skills
- Presentable, well-groomed, confident, and service-oriented
- Good command of English; additional languages such as Arabic, French, Russian, or Chinese are an advantage
- Able to lead a team during busy operations and handle guest requests professionally
- Flexible to work rotating shifts, weekends, and public holidays
- Familiarity with POS systems and basic outlet operations is an advantage
Benefits
- Competitive monthly salary based on experience
- Employment visa and work permit sponsorship
- Accommodation
- Transportation
- Duty meals
- Paid holidays
- Medical insurance
- Annual leave as per Kuwait Labour Law
- End-of-service benefits as per Kuwait Labour Law
- Career growth opportunity within an international 5-star hotel environment
Arabic
Chinese
French
Russian
Spanish