Cafe Shop Manager

Job Description: Store / Shop Manager (Coffee Shop, Bakery \& Restaurant)

Position Summary

The Store/Shop Manager is responsible for the overall management and performance of the café, ensuring operational excellence, exceptional customer service, food safety compliance, and achievement of sales and profitability targets. The role oversees daily operations, staff performance, inventory, purchasing coordination, cash handling, and business development while maintaining the highest brand and hospitality standards.

Key Responsibilities

Operations Management

• Oversee the daily operations of the coffee shop, bakery, pastry, and kitchen.
• Ensure smooth opening, shift, and closing procedures.
• Maintain operational efficiency, cleanliness, and service standards.
• Ensure compliance with all company SOPs and operational policies.

Team Leadership

• Lead, supervise, train, and motivate the café team.
• Prepare staff schedules and manage manpower requirements.
• Conduct performance evaluations and coaching sessions.
• Foster a positive, professional, and customer-focused work environment.

Customer Service

• Ensure an outstanding customer experience at all times.
• Resolve customer concerns and complaints promptly and professionally.
• Build customer loyalty through excellent hospitality and service standards.

Sales \& Business Performance

• Achieve daily, weekly, and monthly sales targets.
• Monitor KPIs including sales, average check, labor cost, food cost, and productivity.
• Analyze sales reports and implement strategies to improve performance.
• Support local marketing initiatives and promotional campaigns.

Inventory \& Cost Control

• Monitor inventory levels and oversee stock ordering.
• Ensure proper inventory control using FIFO/FEFO principles.
• Minimize waste, shortages, and product variances.
• Coordinate with the Store Keeper and Procurement team for timely replenishment.

Financial Management

• Manage daily cash operations, banking, and cash reconciliation.
• Verify sales reports and payment transactions.
• Control operating expenses while maintaining quality standards.
• Ensure accurate documentation and reporting.

Food Safety \& Compliance

• Ensure full compliance with HACCP, food safety, hygiene, and sanitation standards.
• Monitor product quality, storage conditions, and expiry dates.
• Conduct regular operational and safety inspections.

Administration \& Reporting

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of sales, inventory, staff attendance, and maintenance.
• Coordinate with Head Office and other departments on operational matters.

Required Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, Restaurant Management, or a related field.
• Minimum 3–5 years of managerial experience in a coffee shop, café, bakery, pastry, or restaurant.
• Proven experience managing high-volume Food \& Beverage operations.

Mandatory Knowledge \& Skills

• Strong leadership and people management skills.
• Extensive knowledge of coffee shop, bakery, breakfast, and restaurant operations.
• Inventory management and cost control.
• Purchasing and supplier coordination.
• Cash handling and financial reporting.
• Food safety, HACCP, and hygiene standards.
• Customer service excellence and complaint resolution.
• Staff scheduling, training, and performance management.

Systems Knowledge (Mandatory)

Must be proficient in:

• ERP Systems (e.g., Odoo, SAP, Oracle, Microsoft Dynamics, NetSuite).
• POS Systems and POS Back Office Management.
• Inventory Management Systems.
• Restaurant Management Software.
• Reporting and data analysis tools.

Must be able to:

• Monitor sales performance.
• Manage inventory and purchasing.
• Review financial and operational reports.
• Analyze business performance and KPIs.
• Maintain accurate operational records.

Microsoft Office (Advanced)

• Microsoft Excel (Advanced): Reporting, Pivot Tables, formulas, dashboards, and data analysis.
• Microsoft Word: Documentation, reports, SOPs, and correspondence.
• Microsoft Outlook: Email communication and scheduling.
• Microsoft PowerPoint: Business presentations and reporting.

Additional Requirements

• Strong analytical and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure in a fast-paced environment.
• Flexible to work weekends, holidays, and rotating shifts.
• Valid driving license is an advantage but not mandatory.

Core Competencies

• Leadership \& Team Development
• Operational Excellence
• Strategic Planning
• Customer Relationship Management
• Financial \& Commercial Acumen
• Problem Solving \& Decision Making
• Time Management
• Conflict Resolution
• Attention to Detail
• Accountability \& Integrity
• Adaptability \& Initiative

Key Performance Indicators (KPIs)

• Sales Growth
• Profitability (Food Cost \& Labor Cost)
• Customer Satisfaction Score
• Average Check Value
• Inventory Accuracy \& Stock Variance
• Staff Productivity
• Food Safety \& HACCP Compliance
• Mystery Shopper/Audit Scores
• Employee Retention \& Training Completion
• Operational Audit Compliance
• Customer Complaint Resolution Rate

Pay: RO1.000 - RO2.000 per month

Work Location: In person