Apply before
01/07/2026, 23:55
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Reference number
1070
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Salary
£36,057
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London weighting allowance (Per Annum)
£4,218
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South East weighting allowance (Per Annum)
£3,375
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Role grade
G5
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Contract type
Permanent
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Command
Across Commands
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Business Area
Across Business Areas
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Type of role
Administration / Corporate Support
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Working pattern
Full time, Part time, Flexible Working, Job share
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Number of roles available
10
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Business Support Officer
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Location(s)
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Belfast, Bridgend, Chelmsford, Crawley, Dover, Exeter, Felixstowe, Folkestone, Gartcosh, Gatwick Airport, Gillingham, Heathrow Airport, Leicester, Normanton (Calder), Nottingham, Portsmouth, Slough, Solent, St Neots, Stevenage, Sunderland, Tamworth, Tolworth
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About the Role
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Information about the Command
The National Crime Agency’s Mission is to protect the public from serious and organised crime by targeting and pursuing those criminals who pose the greatest risk to the UK.
The NCA has a wide remit and we are looking for committed individuals to join us and to provide vital professional expertise across the NCA. There are roles within our operational and capabilities functions.
Our constantly evolving and expanding capabilities means that we need people with experience of project management to policing, crime analysis to commercial procurement.
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Information about the Business Area
Placement in a business area will be dependant upon the command chosen.
Please view our Home page to see more detailed information on our various commands and business areas.
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Role Summary
Are you highly motivated with good customer service skills, looking to join the fight against serious and organised crime? If so, the National Crime Agency has a role for you. We're looking for flexible, accountable, inclusive and forward thinking individuals to be part of an agency putting the public at the heart of everything we do. Covering areas such as: strategy, transformation, intelligence, investigations, corporate business services, human resources and national economic crime, the agency offers a large range of roles for anyone with the suitable experience. Each unique in their own right, roles and areas promise the room for personal and corporate development, embracing change along the way whilst always striving to continuously improve.
Please Note: Security Vetting requirements - To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and for some roles achieve DV clearance within the first 12 months in post. In some cases DV may be required on entry.
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Role Description
Business support roles throughout the agency are all customer focused, requiring excellent use of communication skills, whilst providing advice and guidance to a large range of stakeholders. Regardless of the role you'll be assigned, there are a large number of tasks you'll be required to complete regularly in areas such as: logistics coordination, stock management, project management, policy development, administration and governance to operations, corporate and central services functions. Your varied range of duties will constantly bring new challenge but also allow you to assist the National Crime Agency's (NCA) work towards it's strategic objectives.
*** Please note candidates will be posted to different commands within the agency and some may be exposed to child sexual abuse and exploitation material. Business areas candidates will be posted to are : International, Intelligence, Strategy, Investigations, UK Financial Intelligence Unit, National Economic Crime Centre, Joint International Crime Centre, Corporate Business Services, Integrated protective Security, Human Resources and Threat Leadership. For further information on each team please refer to the attached document at the bottom of the advert ***
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Duties and Responsibilities
Duties and Responsibilities Overview
Provide Business Support Through policy development, planning, performance, service delivery and governance.
Support Projects Undertake projects, to include assessment of requisitions and incoming goods, case notifications, quality reviews, planning activity and campaigns
Support Policy Development By researching, drafting, developing, collating and co-ordinating.
Act as Single Point of Contact (SPoC) Act as a point of contact for business and administrative queries and ensure that systems are established to monitor, audit and review processes/procedures.
Line Management Manage a team of Business Support Assistants.
Producing: Management Information, Reports, Briefings and business plans on a regular basis By researching, drafting, developing, collating and co-ordinating to prepare accurate monthly management reports for senior management meetings or reviews.
Data Governance Ensure the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with Agency policy.
Maintaining working relations Maintain working relations across government departments, statutory bodies, private organisations (as appropriate) and attend working groups, government committees / meetings
Allocation and Completion of work Ensuring the Business Support Assistants workloads are manageable and delegated appropriately.
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Person Specification
Skills, Knowledge and Experience Description
IT Skills Ability to confidently work with Microsoft Office as well as learn other applications and programmes as required.
Data Analysis Ability to extract and interpret complex data/information. Uses analytical skills, varied sources of information and different methodologies to support decision-making.
Customer Service Understands who the customer is, what they want and need and effectively delivers against those requirements, exceeding expectations where possible.
Organised Able to plan carefully, keep things tidy and work effectively.
Problem Solving Using logic and imagination to make sense of a situation and find an intelligent solution.
Communication Conveys information clearly and effectively through the written and verbal communication.
Time Management Effectively manages time and workload, identifying risks and competing tasks prioritising accordingly - ensuring tasks are completed to agreed standards and timelines.
Team Work Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.
Relationship Management Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives.
Information Management A good understanding of information management and the handling of sensitive/confidential data.
Legislation Basic awareness of legislation affecting NCA activity including Data Protection
Data Analysis Analysing information from a range of sources.
Customer Service Proven experience of customer service.
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Essential Criteria
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You must meet the essential criteria and evidence this within your application to be considered for the role.
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Entry Requirements
As part of the application process, you will be required to complete an online situational judgement test. This test will assess the following criteria:
Analysing Information – using data and evidence appropriately
Delivering at Pace – managing competing priorities effectively
Working Together – supporting colleagues and stakeholders
Communicating and Influencing – providing clear, appropriate information
Risk & Governance – handling sensitive information responsibly
Attention to Detail – maintaining accuracy in your work
.You will be expected to achieve a minimum of 80% in order to meet the eligibility for the role. Candidates who do not complete the test or achieve the pass rate will be rejected and the rest of the application will not be assessed.
Candidates will receive a link to a timed online test and instructions once they have submitted an application and the advert has closed. The test link will be sent to the email address registered on your account. Please note: You will be permitted to complete the test once; any duplicate attempts will not be assessed and your first attempt will be considered.
For Guidance please see the document attached at the bottom of this advert.
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Any applications from candidates not meeting this eligibility criteria will not progress.
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Salary
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Allowances are reviewed annually and may be increased, decreased or removed.
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All salary offers will be made in line with Remuneration Policy.
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Roles based in London will receive an additional London Weighting (Per Annum) of £4,218
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Roles based in the South-East will receive an additional South-East Allowance (Per Annum) of £3,375
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Benefits
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All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10,445. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
Family friendly policies, notably above the statutory minimum
Learning and Development opportunities
Interest free loans and advances, including season tickets, childcare and rental deposits
Housing schemes - Key Worker status
Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway | Edenred and Blue Light Card schemes.
Staff support groups/networks
Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
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Selection Process Details
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This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience
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Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
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How we will assess you
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Your application will be assessed against the following:
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Experience - This will be assessed:
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Experience Criteria - will be assessed by 250 word examples on:
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Proven ability to maintain a high level of accuracy and attention to detail while working effectively in a fast-paced, high-volume environment.
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Demonstrated ability to identify, assess, and respond to potential risks in day-to-day activities, while handling sensitive or confidential information with a high level of discretion
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Analysing information from different sources and presenting to stakeholders from different backgrounds
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A panel will assess how well your application demonstrates the requirements outlined above.
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Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
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You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
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For guidance on the application process, visit:
NCA Applying and Onboarding
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Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
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Success Profiles at Assessment
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Behaviours
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Managing a Quality Service
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Working Together
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Experience
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Proven ability to maintain a high level of accuracy and attention to detail while working effectively in a fast-paced, high-volume environment.
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Demonstrated ability to identify, assess, and respond to potential risks in day-to-day activities, while handling sensitive or confidential information with a high level of discretion
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Assessment Outcome
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Outcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
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In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
Lead criteria (behaviours/technical/experience)
If still tied, desirable criteria will be assessed (if advertised)
If still tied, application sift scores will be used
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Feedback is provided only to those who attend an assessment.
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You will be subject to vetting and pre-employment checks before appointment.
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Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records.
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We encourage all candidates to visit the NCA Careers Page for more information.
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Eligibility, Pre-Employment Check and Vetting
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Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled.
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If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.
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Nationality Requirements
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This role is broadly open to the following groups:
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Further information on nationality requirements
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You will be required to participate in digital right to work and address checks as part of the recruitment process.
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Security and Vetting
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People working with government assets must complete baseline personnel security standard checks.
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Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.
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For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.
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Vetting requirements - SC Enhanced
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Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve DV Enhanced clearance within the first 12 months in post.
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The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
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The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.
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Failure to meet the residency requirements will result in your security clearance application being rejected.
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If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.
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For further information on National Security Vetting checks please visit the following page Demystifying Vetting
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Individuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.
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Occupational Health
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Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.
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Things you need to know
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Operational Roles
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The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:
Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.
You will be asked to complete a declaration covering the above if offered a role with the NCA.
Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.
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Multi Location
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Where multiple locations are advertised, appointments will be made in merit order for each location.
Please indicate up to three location preferences clearly. Only your first three preferences will be considered. You may be allocated to any of the locations you select. If you decline an offer for a location you have selected as a preference, a further offer may not be made.
If you choose to reject an offer and no alternative preferred location can be offered, you will not be able to return to the process or be placed on a reserve list.
Only the advertised locations are available; any additional notes added to the application will not be taken into account.
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Near Miss
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If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.
Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.
All offers are made based on merit.
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Hybrid Working
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The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.
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Reasonable Adjustments
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We’re proud to be a Disability Confident Leader and an inclusive, equal opportunities employer.
We’re committed to creating a workplace where everyone can be their authentic self. If you’re neurodiverse, have a disability, or live with a long-term health condition, we encourage you to let us know about any reasonable adjustments you may need during the recruitment process.
If you experience accessibility issues with the advert or require reasonable adjustments, please contact our Recruitment Team at [email protected] before the advert closing date.
Please ensure you complete the ‘Equal opportunities’ and 'Reasonable Adjustments' sections in the application form to inform us on what support you may need in the recruitment process.
For more on our Disability Confident commitment, visit Disability Confident Scheme | Civil Service Careers.
Visit NCA Benefits and Support for more details.
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Inclusion
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The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy
In order to monitor the effectiveness of the National Crime Agency's Diversity & Inclusion strategy, we require certain personal details about you on submission of your application for statistical and monitoring purposes only. Please note that this will be treated in confidence and will not impact your application.
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This vacancy is part of the Great Place to Work for Veterans initiative.
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Working for the Civil Service
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The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit on merit through fair and open competition, in line with the Civil Service Commission's Recruitment Principles.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
If you believe your application has not been treated fairly, email: [email protected] (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.
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Working for the NCA
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The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.
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If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.
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If you have any specific queries about the role that are not covered by the advert, please contact:
Name : Central Recruitment Team
Email : [email protected]
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