Business Analyst

Job Information

Job Requisition ID: 84519
Ministry: Technology and Innovation
Location: Edmonton
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: July 10, 2026
Classification: Program Services 3
Salary: $2,935.39 - $3,850.29 bi-weekly ($76,613 - $100,492 / year)

The Digital Design and Delivery (DDD) division is the Government of Alberta's centre for modern digital delivery, focused on accelerating the design of simpler, faster, and better human-centered digital services.

The Platforms Branch enables product teams to deliver digital services more efficiently by providing shared capabilities such as identity verification, authentication, access control, messaging, payments, and access to common data. Within the branch, Product Operations leads onboarding, change management, stakeholder coordination, and operational support for platform products and digital services.

Role Responsibilities

The Platforms branch is looking for two (2) Business Analysts. Reporting to the Manager, Product Operations, the Business Analyst implements onboarding, change management, incident follow-up, and business relationship management activities that support identity and access management services in production and pre-production environments. This position helps relying parties understand technical and operational requirements, navigate service changes, and work within established practices that support secure, consistent service delivery.

The responsibilities of this role include:

• Lead onboarding and integration of platform services, developing clear guidance, coordinating stakeholders, and supporting partners in meeting technical and operational requirements.
• Operationalize change management processes, including release planning, stakeholder communications, testing coordination, and issue triage to ensure service readiness and continuity.
• Drive service improvement through insight and collaboration, leveraging support data, stakeholder feedback, and Contact Centre trends to identify and implement practical enhancements.
• Engage and enable stakeholders, supporting discovery, education, and adoption of platform services while identifying opportunities for growth and integration.
• Support operational and strategic priorities, delivering advice, reporting, and continuous improvement using AI-enabled tools, data, and best practices.

To be successful in this position, you will demonstrate:

• Strong interpersonal, communication, and customer service skills, with the ability to effectively engage diverse stakeholders.
• Ability to interpret and communicate technical requirements, translating business needs into clear, actionable outcomes.
• Ability to develop and maintain high-quality documentation, including process materials, stakeholder guidance, and reusable content.
• Familiarity with change management practices, along with the ability to use and critically assess AI outputs for accuracy, risk, and appropriateness.

Please

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Qualifications

Requirements:

• A university degree in a related field (e.g., Computer Science, Public Administration, Political Science, Business Administration, Arts), supplemented by two (2) years of progressively responsible, related experience.
• Experience supporting operational coordination, onboarding, stakeholder engagement, service delivery, or change activities in a program, platform, product, or technical service environment.
• Experience gathering issue details, supporting triage, documenting impacts, identifying patterns, and coordinating resolution with technical teams.
• A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:

• A related master’s degree and a minimum of one (1) year of related experience; or
• A related two-year diploma and a minimum of four (4) years of related experience; or
• A related one-year certificate and a minimum of five (5) years of related experience; or
• A minimum of six (6) years of related experience in lieu of formal education.

Assets:

• Working knowledge of identity and access management concepts such as authentication, authorization, credential lifecycle, user lifecycle, access provisioning, role-based or group-based access, identity proofing concepts, federation, and service access patterns.
• Experience supporting technical onboarding, integration requirements, testing coordination, environment-readiness activities, or operational readiness for digital services.
• Awareness of privacy, cybersecurity, records management, and information-handling considerations related to AI-enabled and automated operational work.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to

Notes

Term of Employment: Permanent, Full-time position

Hours of Work: 7.25 hours daily / 36.25 weekly – Monday to Friday

Location: Edmonton

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are required to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Additional Information:

In your resume, please include dates (including months and years) associated with all education and work experience. Also, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service -
• Public Service Pension Plan (PSPP) -
• Alberta Public Service Benefit Information -
• Professional learning and development -
• Research Alberta Public Service Careers tool –
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.

How To Apply

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements.

If you require any further information on this job posting or require accommodation during the recruitment process, please contact Michelle Elliott at [email protected].