Booking Administrator

Booking Administrator – Women's Health Dunedin

Permanent, Full-time (1.0 FTE)

Salary: $76,705 - $79,925 per annum (depending on experience)

Health New Zealand \| Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

We're looking for a motivated and organised Booking Administrator to join our Women's Health team in Dunedin. In this vital role, you'll help ensure patients receive timely access to care by coordinating outpatient appointments, managing waitlists, and providing high-quality administrative support.

Working in a fast-paced and collaborative environment, you'll liaise with clinical teams, patients, and colleagues to keep clinics running efficiently while delivering a professional and compassionate service.

Your responsibilities will include:

• Reception duties
• Coordinating and scheduling outpatient appointments
• Managing and maintaining patient waitlists
• Updating patient information and records accurately within patient administration systems
• Communicating with patients regarding appointments, cancellations, and rescheduling
• Supporting clinicians and administrative colleagues to ensure clinics run smoothly
• Maintaining confidentiality and ensuring data accuracy at all times

About the Team/Service/Location

Health New Zealand \| Te Whatu Ora – Southern provides services across the largest geographical region in New Zealand, supporting more than 350,000 people across diverse communities.

Our people are at the heart of everything we do. We are committed to delivering high-quality healthcare and creating a supportive, inclusive workplace where our staff can thrive while making a meaningful difference to the communities we serve.

For more information on living and working in Dunedin click here

About You

You are an organised administrator with excellent attention to detail and a genuine commitment to delivering exceptional customer service. You thrive in a busy environment, enjoy problem-solving, and can confidently manage competing priorities while maintaining accuracy and professionalism.

Ideally, you will bring:

• A minimum of NCEA Level 2 or equivalent
• At least two years' administrative experience
• At least two years' customer service experience
• Excellent computer skills, including Microsoft Word, Excel, and Outlook
• Strong verbal and written communication skills
• Excellent organisational skills and attention to detail
• The ability to work collaboratively and build positive working relationships
• A proactive approach with strong personal initiative
• Respect for patient privacy and confidentiality
• Knowledge of office systems and administrative processes
• Good literacy and numeracy skills
• Experience within the health sector is desirable, as is an understanding of, or commitment to, implementing Te Tiriti o Waitangi in practice.

Working for Health New Zealand

Health New Zealand \| Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click 'apply now.' All applications must be submitted through our online careers' portal by Monday 20 July 2026. If you have any questions about the role, please contact Deborah McDonald [email protected]

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.