Audiology Support Worker / Admin Assistant Hearing Implant Programme

An exciting opportunity has arisen to join the regional West of England Hearing Implant Team, University Hospital Bristol and Weston Trust. The team is based within St Michael’s Hospital, Bristol.

We are a regional specialist service caring for severely hearing impaired adults and children across the South West of England. We are looking for an enthusiastic Audiology Support Worker / Administrative Assistant to join our team providing a comprehensive, efficient and effective administrative service and audiology \& technical support to patients and team members for the regional West of England Hearing Implant Programme (WEHIP).

To liaise with patients and professionals, both within our multi-disciplinary team and from regional hospitals /centres, around the South West.

We are a small friendly, supportive and busy team who are passionate about our quality of service.

To provide support to the clinical and administrative staff within the Hearing Implant Team

Manage patient communications via telephone, email and text messages

To act as a point of contact for queries from patients, clinical and non-clinical staff and record all patient contact

Provide information, support and troubleshooting advice to patients

Distribute appropriate information to patients, carers and other professionals according to guidelines and timescales

Reception duties

To send out batteries and spares and replacement speech processors as requested

Complete and send equipment repair reports to implant manufacturers following protocols

The post holder should be polite and empathetic to the patient’s needs and be able to communicate effectively with hearing impaired patients

To show a caring, professional approach towards patients, relatives and carers. This may require acting with resilience to deal with difficult situations/conversations

Booking transport, interpreters and creating face to face and virtual appointments as necessary.

To work closely with the Administrators, Co-ordinators and other members of the Hearing Implant Programme team to support the smooth running of the programme.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Ensure all clerical activity is recorded accurately and timely on Trust's Patient management systems and the specialist Auditbase database

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.