Assistant Manager, Membership Rewards

We are seeking a passionate and creative individual to join our team as an Assistant Manager, Membership Rewards. As a global organization, we are committed to delivering exceptional value and experiences to our Cardmembers (CMs) while continuously strengthening customer loyalty and engagement.

In this role, you will leverage internal platforms, data insights, and cross-functional collaboration to design and execute effective loyalty and reward redemption initiatives. You will play a key role in enhancing Cardmember engagement, driving incremental spend, and reinforcing long-term loyalty through targeted reward programs and campaigns.

This role requires a strategic thinker with strong analytical skills, project management capabilities, and the ability to work collaboratively across teams to deliver best-in-class customer experiences.

• A bachelor’s degree in Marketing, Business Administration, or a related discipline.
• A minimum of 5 years of experience in marketing, loyalty programs, CRM, or related fields (experience in card, financial services, or premium/luxury industries is a plus).
• Strong analytical skills, with experience in data-driven marketing, segmentation, and campaign performance tracking.
• Proven experience managing end-to-end marketing or loyalty campaigns.
• Excellent stakeholder management and communication skills, with the ability to collaborate across multiple teams.
• Strong project management skills, with attention to detail and the ability to manage multiple priorities.
• A strategic mindset, with solid business and financial acumen.
• Self-motivated, proactive, and a strong team player.
• Proficiency in both English and Chinese.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.