Job Summary :
Responsible for overseeing the daily operations of multiple restaurant outlets while developing and implementing training programs to ensure consistent service standards, food quality, operational excellence, and employee performance. This role works closely with Outlet Managers to achieve sales targets, improve productivity, maintain compliance with company SOPs, and build a high-performing team.
Key ResponsibilitiesOperations Management
- Supervise and monitor the performance of all assigned outlets.
- Ensure compliance with company SOPs, food safety, cleanliness, and service standards.
- Conduct regular outlet visits, inspections, and operational audits.
- Monitor sales performance, labour costs, food costs, and overall profitability.
- Ensure each outlet achieves monthly sales targets and KPIs.
- Resolve operational issues and customer complaints promptly and professionally.
- Prepare daily, weekly, and monthly operational reports for Management.
Training \& Development
- Develop and conduct onboarding training for new employees.
- Design and implement structured training programs for Crew, Supervisors, Assistant Managers, and Outlet Managers.
- Evaluate employee competency through assessments and on-the-job coaching.
- Identify training needs and recommend development plans.
- Ensure all employees understand and comply with company policies, SOPs, and food safety requirements.
- Monitor the effectiveness of training programs and continuously improve training materials.
Leadership \& People Management
- Coach, mentor, and motivate Outlet Managers to improve team performance.
- Support recruitment, orientation, and staff retention initiatives.
- Conduct performance evaluations and provide constructive feedback.
- Address disciplinary matters in accordance with company policies.
- Foster a positive working culture focused on teamwork, accountability, and continuous improvement.
Business Development
- Analyse sales trends and recommend strategies to increase revenue.
- Identify opportunities to improve operational efficiency and reduce wastage.
- Support new outlet openings, renovations, and operational projects.
- Ensure consistent brand standards across all restaurant locations.
Requirements
- Diploma or Bachelor's Degree in Hospitality, Business Administration, Food \& Beverage Management, or a related field.
- Minimum 3–5 years of experience in multi-outlet restaurant management.
- Experience in staff training, coaching, and performance management.
- Strong leadership, communication, and problem-solving skills.
- Good knowledge of food safety regulations and restaurant operations.
- Proficient in Microsoft Office (Excel, Word, PowerPoint).
- Willing to travel frequently between outlets.
- Possess a valid driving licence and own transport.
Key Performance Indicators (KPIs)
- Achievement of monthly sales targets.
- Outlet audit and SOP compliance scores.
- Staff training completion and competency rates.
- Customer satisfaction and complaint resolution.
- Labour cost and food cost control.
- Employee retention and development.
- Reduction in operational errors and wastage.
- Overall profitability and operational efficiency of assigned outlets.
Job Types: Full-time, Permanent
Pay: RM4,000.00 - RM6,000.00 per month
Benefits:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
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