Arabic-speaking Branch Manager - Specialty Coffee Shop & Restaurant

Full time on site
Arabic-speaking Branch Manager - Specialty Coffee Shop & Restaurant
Job Description

Minimum Requirements

  • Arabic speaker (mandatory).
  • Minimum 3 years of managerial experience in specialty coffee shops, restaurants, or upscale F\&B operations.
  • Strong leadership and team‑management skills.
  • Proven experience in:
  • Customer service excellence
  • Health \& safety compliance
  • Food safety standards
  • Staff scheduling \& manpower planning
  • P\&L management
  • Wastage \& variance control
  • Ordering, inventory, and forecasting
  • KPI performance management
  • Ability to work in a fast‑paced, multi‑branch environment.
  • Strong communication, problem‑solving, and decision‑making skills.
  • Must be currently in Qatar or willing to relocate.

Key Responsibilities

  • Oversee daily branch operations to ensure smooth, efficient, and high‑quality service.
  • Lead, train, and motivate staff to deliver premium customer experience.
  • Manage staff scheduling, attendance, performance, and discipline.
  • Ensure full compliance with health \& safety, food safety, and Qatar Municipality regulations.
  • Monitor and control P\&L, wastage, inventory variances, and operational costs.
  • Manage ordering, stock levels, and accurate forecasting based on sales trends.
  • Achieve branch KPIs including sales targets, customer satisfaction, and operational efficiency.
  • Handle customer concerns professionally and ensure guest satisfaction.
  • Maintain brand standards in ambiance, cleanliness, product quality, and service excellence.
  • Prepare daily, weekly, and monthly operational and financial reports.
  • Coordinate with Operations, HR, and Procurement for smooth branch performance.

Work Location: In person

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