Air Ticketing Agent

Job Summary:

We are seeking a dedicated and knowledgeable Travel Reservation Agent, IATA Qualified to join our team. The ideal candidate will have experience in handling domestic and international ticketing inquiries, providing excellent customer service, and possessing proficiency in various Computer Reservation Systems (CRS). As a Travel Reservation Agent, you will play a pivotal role in assisting customers with their travel needs, ensuring their bookings are accurate, and providing valuable information regarding airline tickets and travel insurances.

Roles and Responsibilities:

· Handle domestic and international ticketing inquiries and reservations.

· Provide assistance to customers via phone/email/walk-ins/corporates/in-house inquiries regarding airline tickets and travel insurances.

· Suggest seat assignments and answer inquiries about flight schedules and fares for one-way, return, and connecting flight journeys.

· Manage the front desk to attend to walk-in customers.

· Issue group tickets efficiently and accurately.

· Perform cancellations, refunds, and changes in reservations as required by the customer, adhering to company policies.

· Verify reservations by phone and ensure accuracy of fares.

· Inform customers about any flight reschedules, delays, reporting times, or other relevant updates.

· Promote and sell travel insurance products to customers.

· Educate customers about the refund policy of tickets, including no-show, canceled bookings, or fare differences.

Pay: RO300.000 - RO350.000 per month

Work Location: In person