Account Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Account Executive, Work Dynamics, APAC

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

The Account Executive role purpose

Responsible for managing a JLL client account directly with a focus on Client, People \& Growth. This includes leading a strong People agenda ensuring an engaged workforce and a positive culture with a focus on wellbeing and health and safety.

Reporting Relationships

Direct Manager: Group Account Executive

Direct Reports: Country Account leads and Functional Leads.

Role Summary

Strategy and Account Management

• Contribute and execute on the vision and strategy of the JLL business. Be the face of JLL in the marketplace.
• Ensure that the account plan is implemented and aligned with client objectives.
• Be accountable for the profit, loss and growth of the account.
• Be responsible for supporting the account in the region / geo / country by working with the local account teams and local clients.
• Work with the Account Management Enablement organization to implement the agreed account management practices.
• Provide feedback to the Product organization on the performance and gaps, if any on various Products and suggest improvements from the field and client feedback.

Client Relationship Management

• Ability to extract and translate customer expectations into innovative strategic initiatives
• Convinces stakeholders based on data, challenges in a constructive manner
• Balances the needs of both client and JLL
• Exhibits result orientation

Transformational Improvement

• Unlock opportunities for account growth and work with the account team and / or Sales organization to convert these opportunities.
• Drives creation and delivery of the account’s strategic roadmap
• Promotes continuous improvement \& innovation.
• Demonstrates a proactive and ownership focused mind-set and acts as a role model in this regard.

Lead \& Deliver

• Create a high-performing, integrated team who are committed to delivering exceptional client results.
• Work with the Commercial Excellence team on margin enhancement and commercial excellence initiatives to improve and / or achieve the target margin for the account.
• Realize the transformation program on-time.
• Exceed targets and desired outcomes every year.
• Promote open, constructive and collaborative relationships with clients, superiors, subordinates and peers.
• Build strong and successful strategic partnerships between the client and JLL, both within and outside of the direct teams.

Core Competencies \& Personal Attributes

Behaviours

The ideal candidate should demonstrate the following competencies:

Empathy - deeply understands the goals, drivers and needs of others.

Trust - earns and deserves the trust of clients and colleagues.

Thorough and restrained - prefers accuracy over speed to avoid mistakes.

Inclusive in all decisions and behaviours and demands this from others.

Embodies JLL values of Ethics, Excellence and Teamwork.

Decisive and relentless with a bias for action.

Courage to make the tough decisions and have difficult conversations.

Accountable for actions and outcomes and holds others to be accountable too.

Values agility and is not afraid to shift as conditions change.

Authentic and true to themself, not afraid of deliberate truth telling.

Natural relationship builder with superior communication skills.

Learns quickly from mistakes, recognizes patterns in the environment, and changes behavior based on immediate feedback

Experience

Track record of year on year plan overachievement and delivering growth through new services/products.

Account leadership experience in corporate real estate, with exposure to facilities or property management, real estate service delivery oversight and vendor management.

Experience leading multiple scaling accounts and / or large multiservice line account across a variety of countries or a broad geography.

Has effectively managed complex P\&Ls.

Has experience and is comfortable presenting in front of large audiences.

Has grown talent through effective leadership and management. Strong track record of advancing both individuals and teams in complex business environments into management roles.

Knowledge

Understands the product offering within JLL and has successfully sold products

contributing to growth

Knowledgeable and is seen as a leader in the corporate real estate industry and

has subject matter expertise in several areas

High level business and financial acumen

Has a network of trusted colleagues across JLL and externally within the industry

Knows how to engage and attract talent within the competitor landscape

Keeps up to date with industry trends, research and the competitive landscape

Knowledge of clients, delivery models and strategies across the industry

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.