BDT(Tk) Negotiable Full time on site

Bachelor degree in any discipline
Major in Development studies or Human resources any business/ public administration/ humanities related discipline

1-2 years in customer service-oriented operation in retail and telecommunication industries or any other relationship-administrative operation oriented organization.

To engage with Aarong’s Independent Producers at producer’s help desk or hot-line number to document and process their administrative needs or requests.
Responsible for ensuring producer’s grievance or request related ticketed cases are logged into the system and ensure the completion of unresolved ticked cases within the stipulated lead time.
Responsible for filling and processing any administrative applications and guiding the Producers on the successful submission.
To prepare various administrative correspondence, letters and communication materials for producers and external stakeholder.
Dispatch official communication to producers on various organizational events, campaign, forums, memorandum or correspondence.
To ensure that all the documents provided by the producers and stakeholder for administrative applications are duly checked and verified for further knowledge management.
To ensure proper documentation of business file and official correspondence of Producer’s administrative services and record.

Safeguarding Responsibilities:

Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation.
Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
Follow the safeguarding reporting procedure in case any reportable incident takes place, and encourage others to do so.

Work at office

Contractual

Dhaka

Job Grade: Executive / Sr. Executive
This position is based at the Dhaka head office and will involve traveling to Petromax Cylinders Ltd., Tangail frequently.