Key Responsibilities - Project Management
- Manage multiple Zoho implementation projects simultaneously.
- Prepare project plans, milestones, timelines, and delivery schedules.
- Coordinate with clients throughout the project lifecycle.
- Conduct kickoff meetings and weekly progress meetings.
- Monitor project risks and dependencies.
- Ensure projects are delivered on time and within scope.
- Manage project documentation and reports.
Requirement Gathering
- Conduct workshops with clients.
- Understand business processes.
- Prepare Business Requirement Documents (BRD).
- Perform Fit-Gap Analysis.
- Create Solution Design Documents.
- Translate business requirements into technical tasks.
Zoho Product Expertise
Strong knowledge of:
- Zoho One
- Zoho CRM
- Zoho Creator
- Zoho Books
- Zoho Inventory
- Zoho Projects
- Zoho Desk
- Zoho People
- Zoho Recruit
- Zoho Analytics
- Zoho Flow
- Zoho Sign
- Zoho Forms
- Zoho Campaigns
- Zoho SalesIQ
- Zoho Expense
- Zoho Billing
- Zoho WorkDrive
- Zoho Cliq
- Zoho Mail
- Zoho FSM
- Zoho Commerce
- Zoho Backstage
Delivery Coordination
- Coordinate with Developers.
- Coordinate with QA Team.
- Coordinate with UI/UX Designers.
- Coordinate with DevOps.
- Track bugs.
- Follow up on development progress.
- Manage sprint planning.
- Ensure milestone completion.
Testing \& Go Live
- Conduct UAT.
- Verify client feedback.
- Coordinate bug fixing.
- Prepare Go Live Checklist.
- Support deployment.
- Monitor post Go Live support.
Client Management
- Weekly status reports.
- Daily follow-up.
- Change Request Management.
- Scope Management.
- User training.
- Documentation.
- Client presentations.
Documentation
- BRD
- Functional Specifications
- User Manuals
- SOPs
- Meeting Minutes
- Project Status Reports
- Risk Register
- Change Requests
- UAT Documents
- Go Live Documents
Required Skills
- Zoho Certified Professional (preferred).
- 3+ years managing Zoho implementation projects.
- Excellent understanding of business processes.
- Experience with CRM, ERP, Finance, HR, Inventory, and Workflow Automation.
- Experience with APIs and third-party integrations.
- Knowledge of Deluge scripting is an advantage.
- Strong communication and presentation skills.
- Excellent documentation skills.
- Experience using Zoho Projects.
- Experience with Agile methodology.
Preferred Qualifications
- Zoho Certifications.
- PMP, Scrum Master, or Agile Certification (preferred).
- Bachelor’s degree in IT, Computer Science, Business, or related field.
Key Performance Indicators (KPIs)
- 95% of projects delivered on time.
- Client satisfaction above 90%.
- UAT approval within planned timelines.
- Less than 5% post Go Live critical issues.
- Weekly project updates delivered on schedule.
- Documentation completed for every project.
- Change requests managed within SLA.
- Zero missed project milestones.
- Team utilization tracked weekly.
- Successful implementation of multiple concurrent projects.
Why Join Syskode?
- Work on enterprise Zoho implementations across Bahrain, GCC, Australia, Brazil, and beyond.
- Opportunity to become a senior Zoho solution leader.
- Exposure to AI, ERP, CRM, and enterprise digital transformation projects.
- Continuous learning and certification support.
This role is ideal for someone who can own the entire Zoho implementation lifecycle, from requirement gathering and solution design to configuration, testing, deployment, training, and post implementation support, while coordinating all stakeholders involved.
Pay: BD250.000 - BD300.000 per month
Application Question(s):
Experience:
- Zoho - Project Cordinator: 2 years (Required)
Work Location: In person
Arabic
Chinese
French
Russian
Spanish