Waitress

Key Responsibilities

Guest Service

• Greet guests warmly and seat them promptly
• Present menus and explain dishes, specials, and ingredients
• Answer questions and make recommendations
• Handle guest requests and complaints politely, escalating to a supervisor when needed

Order Taking and Service

• Take food and drink orders accurately
• Pass orders to the kitchen and bar without delay
• Serve food and beverages at the right time and temperature
• Check on guests during the meal to ensure satisfaction
• Clear plates and glasses promptly

Billing and Payment

• Prepare accurate bills and process cash, card, or other payments
• Handle change and tips honestly
• Report any billing discrepancies to the manager

Table and Dining Area Maintenance

• Set up tables with cutlery, napkins, condiments, and menus
• Clean and reset tables between guests
• Keep the dining area, service stations, and equipment tidy
• Restock supplies such as napkins, sauces, and cutlery

Hygiene and Safety

• Follow food safety and personal hygiene standards
• Handle food and drink using safe practices
• Report spills, hazards, or equipment problems immediately

Teamwork

• Coordinate with kitchen staff, bartenders, and other servers
• Help with opening and closing duties
• Attend staff briefings and follow management instructions

Required Skills and Qualifications

• Previous experience in food service is preferred, but not always required
• Good communication skills, with English required and Arabic helpful in Oman
• Friendly, polite, and professional attitude
• Ability to remember orders and work under pressure
• Basic math skills for handling bills and cash
• Good teamwork and time management
• Neat, clean personal appearance

Physical Requirements

• Able to stand and walk for long periods
• Able to carry trays and lift up to about 10 kg
• Comfortable working shifts, weekends, and holidays

Working Conditions

• Fast-paced restaurant or café environment
• Shift-based schedule, including evenings and public holidays

Work Location: In person